| Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de las farmacias en Sevilla y Londres M Hernández López, ME Placencia ELUA. Estudios de Lingüística, N. 18 (2004); pp. 129-150, 2004 | 39 | 2004 |
| Rapport management under examination in the context of medical consultations in Spain and Britain MO Hernández López Revista Alicantina de Estudios Ingleses. 21, 57-86, 2008 | 27 | 2008 |
| Negotiation Strategies and patient empowerment in Spanish and British medical consultations MO Hernández-López Communication and Medicine 8 (2), 169-180, 2011 | 19 | 2011 |
| Spanish travelers' expectations of service encounters in domestic and international settings L Fernández-Amaya, MO Hernández-López, PGC Blitvich Tourism Culture & Communication 14 (2), 117-134, 2014 | 18 | 2014 |
| Pragmatics applied to language teaching and learning RG Moron, LF Amaya, MP Cruz, MOH Lopez Pragmatics Applied to Language Teaching and Learning, 2009 | 18 | 2009 |
| What makes (im)politeness for travellers? Spanish tourists’ perceptions at national and international hotels MOH López, LF Amaya Journal of Politeness Research 15 (2), 195-222, 2019 | 16 | 2019 |
| A multidisciplinary approach to service encounters M De la O Hernández-López, LF Amaya Brill, 2015 | 13 | 2015 |
| Disagreement and degrees of assertiveness in service encounters: Purchase vs problem-solving interactions MDLO Hernández López International Journal of Society, Culture & Language 4 (2), 87-104, 2016 | 12 | 2016 |
| 5 Customer Perceptions of Politeness as a Differentiating Element in Spanish Restaurants Encounters A Carmona-Lavado, M de la O Hernández-López A multidisciplinary approach to service encounters, 85-112, 2015 | 11 | 2015 |
| What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews M de la O Hernández-López Pragmatics and Society 10 (2), 177-204, 2019 | 10* | 2019 |
| Technology mediated service encounters P Garcés-Conejos Blitvich, HL de la O, FA María Technology Mediated Service Encounters, 1-259, 2019 | 9 | 2019 |
| Affiliative Strategies to Manage Rapport in Spanish and British Medical Consultations/Estrategias afiliativas para la gestión de relaciones interpersonales en consultas médicas … MOH López Estudios Ingleses de la Universidad Complutense 17, 37-56, 2009 | 9 | 2009 |
| Relational work in Airbnb reviews HLM De La O Russian Journal of Linguistics 23 (4), 1088-1108, 2019 | 8 | 2019 |
| Service Encounters and Communication: Why a Multidisciplinary Approach? L Fernández Amaya, MO Hernández López M. Hernández-López & L. Fernández Amaya, L.(Eds.), A multidisciplinary …, 2015 | 8 | 2015 |
| When travellers’ expectations are not met: Rapport management in Airbnb online consumer reviews with negative valence MO Hernández-López Journal of Language Aggression and Conflict 10 (2), 241-268, 2022 | 7 | 2022 |
| Foro ISTAS Experiencias de prevención T Kristensen, P Landsbergis, C Johnson, S Moncada, C Serrano, E Cano, ... Instituto sindical de trabajo, ambiente y salud (ISTAS), 2007 | 6 | 2007 |
| Comunicaciones interpersonales efectivas en el trabajo directivo M López Ruidos y barreras en la comunicación. Imagen corporativa del siglo XXI …, 2008 | 5 | 2008 |
| Docencia bilingüe en Inglés: Transmisión de conocimientos y transferencia lingüística entre individuos nos nativos MOH López, GV Blanes UPO INNOVA: Revista de innovación docente 1, 246-258, 2012 | 4 | 2012 |
| When health matters: the display of emotions as relational practice in genre-based cross-cultural contexts MO Hernández-López ES Revista de Filología Inglesa 33, 2012 | 4 | 2012 |
| El humor como lengua de contacto¿ estrategia a_ liativa o de auto-a_ rmación? Estudio comparativo inglésespañol del discurso institucional MOH López Odisea, 285-299, 2010 | 4 | 2010 |
Lucía Fernández-Amaya (https://orcid....Universidad Pablo de Olavide, Sevilla, EspañaVerified email at upo.es
