Why people use chatbots PB Brandtzaeg, A Følstad Internet Science: 4th International Conference, INSCI 2017, Thessaloniki …, 2017 | 989 | 2017 |
Living labs for innovation and development of information and communication technology: a literature review A Følstad The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008 | 635 | 2008 |
Customer journeys: a systematic literature review A Følstad, K Kvale Journal of service theory and practice 28 (2), 196-227, 2018 | 552 | 2018 |
Chatbots and the new world of HCI A Følstad, PB Brandtzæg interactions 24 (4), 38-42, 2017 | 485 | 2017 |
What makes users trust a chatbot for customer service? An exploratory interview study A Følstad, CB Nordheim, CA Bjørkli Internet Science: 5th International Conference, INSCI 2018, St. Petersburg …, 2018 | 470 | 2018 |
Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad Journal of service theory and practice 26 (6), 840-867, 2016 | 414 | 2016 |
Chatbots: changing user needs and motivations PB Brandtzaeg, A Følstad interactions 25 (5), 38-43, 2018 | 379 | 2018 |
Emerging journalistic verification practices concerning social media PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad Journalism practice 10 (3), 323-342, 2016 | 314 | 2016 |
My chatbot companion-a study of human-chatbot relationships M Skjuve, A Følstad, KI Fostervold, PB Brandtzaeg International Journal of Human-Computer Studies 149, 102601, 2021 | 303 | 2021 |
How journalists and social media users perceive online fact-checking and verification services PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez Journalism practice 12 (9), 1109-1129, 2018 | 246 | 2018 |
Chatbots for customer service: user experience and motivation A Følstad, M Skjuve Proceedings of the 1st international conference on conversational user …, 2019 | 226 | 2019 |
An initial model of trust in chatbots for customer service—findings from a questionnaire study CB Nordheim, A Følstad, CA Bjørkli Interacting with Computers 31 (3), 317-335, 2019 | 205 | 2019 |
Users' experiences with chatbots: findings from a questionnaire study A Følstad, PB Brandtzaeg Quality and User Experience 5 (1), 3, 2020 | 198 | 2020 |
Trust and distrust in online fact-checking services PB Brandtzaeg, A Følstad Communications of the ACM 60 (9), 65-71, 2017 | 194 | 2017 |
Different chatbots for different purposes: towards a typology of chatbots to understand interaction design A Følstad, M Skjuve, PB Brandtzaeg Internet Science: INSCI 2018 International Workshops, St. Petersburg, Russia …, 2019 | 150 | 2019 |
Future directions for chatbot research: an interdisciplinary research agenda A Følstad, T Araujo, ELC Law, PB Brandtzaeg, S Papadopoulos, L Reis, ... Computing 103 (12), 2915-2942, 2021 | 149 | 2021 |
Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human–chatbot interaction M Skjuve, IM Haugstveit, A Følstad, P Brandtzaeg Human Technology 15 (1), 30–54-30–54, 2019 | 144 | 2019 |
Enjoyment: lessons from Karasek PB Brandtzæg, A Følstad, J Heim Funology, 55-65, 2005 | 116* | 2005 |
Analysis in practical usability evaluation: a survey study A Følstad, E Law, K Hornbæk proceedings of the SIGCHI conference on human factors in computing systems …, 2012 | 110 | 2012 |
User involvement in e-Government development projects A Folstad, J Krogstie, L Risan, I Moser Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008 | 103* | 2008 |