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Asbjørn Følstad
Asbjørn Følstad
Dirección de correo verificada de sintef.no
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Año
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008
5572008
Why people use chatbots
PB Brandtzaeg, A Følstad
International conference on internet science, 377-392, 2017
5122017
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
2922017
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
2702018
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
2562016
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
2212016
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International conference on internet science, 194-208, 2018
1982018
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
Interactions 25 (5), 38-43, 2018
1832018
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
1292018
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
1062017
User involvement in e-Government development projects
A Folstad, J Krogstie, L Risan, I Moser
Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008
1022008
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
1002018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology, 55-65, 2005
100*2005
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
proceedings of the SIGCHI conference on human factors in computing systems …, 2012
982012
Towards a living lab for the development of online community services
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (Special …, 2008
952008
An initial model of trust in chatbots for customer service—findings from a questionnaire study
CB Nordheim, A Følstad, CA Bjørkli
Interacting with Computers 31 (3), 317-335, 2019
692019
Users' experiences with chatbots: findings from a questionnaire study
A Følstad, PB Brandtzaeg
Quality and User Experience 5 (1), 1-14, 2020
682020
Chatbots for customer service: user experience and motivation
A Følstad, M Skjuve
Proceedings of the 1st international conference on conversational user …, 2019
682019
SIG: chatbots for social good
A Følstad, PB Brandtzaeg, T Feltwell, ELC Law, M Tscheligi, EA Luger
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing …, 2018
602018
HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION.
M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg
Human Technology 15 (1), 2019
592019
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