| Customer experience from a self-service system perspective M Åkesson, B Edvardsson, B Tronvoll Journal of service management 25 (5), 677-698, 2014 | 135 | 2014 |
| E‐government and service orientation: gaps between theory and practice M Åkesson, P Skålén, B Edvardsson International Journal of Public Sector Management 21 (1), 74-92, 2008 | 119 | 2008 |
| Value proposition test-driving for service innovation: How frontline employees innovate value propositions M Åkesson, P Skålén, B Edvardsson, A Stålhammar Journal of Service Theory and Practice 26 (3), 2016 | 98 | 2016 |
| Effects of e‐government on service design as perceived by employees M Åkesson, B Edvardsson Managing Service Quality: An International Journal 18 (5), 457-478, 2008 | 52 | 2008 |
| Towards a service‐dominant professional identity: An organisational socialisation perspective M Åkesson, P Skålén Journal of Service Management 22 (1), 23-38, 2011 | 36 | 2011 |
| Role constellations in value co-creation: a study of resource integration in an e-government context M Åkesson Karlstad University, 2011 | 28 | 2011 |
| Role constellations in self-service based systems M Åkesson, B Edvardsson Nordic Academy of Management Conference, University of Iceland, Reykjavik …, 2013 | | 2013 |
| What drives customer experiences? M Åkesson, B Edvardsson, B Tronvoll Naples Forum, June 18-21, University of Naples, Italy, 2013 | | 2013 |
| Resource test-driving for service innovation: How ordinary employees innovate new value propositions A Stålhammar, M Åkesson, P Skålén, B Edvardsson QMOD conference on Quality and Service Sciences. Sept 5-7. Poznan University …, 2012 | | 2012 |
| E-government and Service Orientation: a review of conceptual and empirical research M Åkesson, P Skålén, B Edvardsson QUIS 10, Orlando, USA, 2007 | | 2007 |
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityDirección de correo verificada de kau.se
