Omar S Itani, Ph.D.
Omar S Itani, Ph.D.
Assistant Professor of Marketing, Adnan Kassar School of Business, Lebanese American University
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Cited by
Cited by
Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler
OS Itani, R Agnihotri, R Dingus
Industrial Marketing Management 66, 64-79, 2017
Factors influencing green purchasing behaviour: Empirical evidence from the Lebanese consumers
GK Dagher, O Itani
Journal of Consumer Behaviour 13 (3), 188-195, 2014
Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness
OS Itani, AN Kassar, SMC Loureiro
International Journal of Hospitality Management 80, 78-90, 2019
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
R Agnihotri, KJ Trainor, OS Itani, M Rodriguez
Journal of Business Research 81, 144-154, 2017
Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict
R Agnihotri, CB Gabler, OS Itani, F Jaramillo, MT Krush
Journal of Personal Selling & Sales Management 37 (1), 27-41, 2017
The impact of environment concern and attitude on green purchasing behavior
GK Dagher, AN Kassar, O Itani
Contemporary Management Research 11 (2), 179-205, 2015
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry: The moderating role of felt stress
OS Itani, AE Inyang
International Journal of Bank Marketing, 2015
The influence of environmental attitude, environmental concern and social influence on green purchasing behavior
G Dagher, O Itani
Review of Business Research 12 (2), 104-111, 2012
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
OS Itani, EA Goad, F Jaramillo
Journal of Business Research 102, 120-130, 2019
Achieving top performance while building collegiality in sales: It all starts with ethics
OS Itani, F Jaramillo, L Chonko
Journal of Business Ethics 156 (2), 417-438, 2019
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: does relationship duration matter?
OS Itani, R El Haddad, A Kalra
Journal of Retailing and Consumer Services 53, 101980, 2020
Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19
OS Itani, LD Hollebeek
Tourism Management 84, 104290, 2021
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
OS Itani, F Jaramillo, B Paesbrugghe
Journal of Retailing and Consumer Services 53, 101978, 2020
Social media and customer relationship management technologies: Influencing buyer-seller information exchanges
OS Itani, MT Krush, R Agnihotri, KJ Trainor
Industrial Marketing Management 90, 264-275, 2020
From cognition to action: the effect of thought self-leadership strategies and self-monitoring on adaptive selling behavior
H Alnakhli, R Singh, R Agnihotri, OS Itani
Journal of Business & Industrial Marketing, 2020
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias
TH Freling, Z Yang, R Saini, OS Itani, RR Abualsamh
Organizational Behavior and Human Decision Processes 160, 51-67, 2020
Can salesperson guilt lead to more satisfied customers? Findings from India
CB Gabler, R Agnihotri, OS Itani
Journal of Business & Industrial Marketing, 2017
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate
OS Itani, NN Chaker
Journal of Business Ethics, 1-25, 2021
“Us” to co-create value and hate “them”: examining the interplay of consumer-brand identification, peer identification, value co-creation among consumers, competitor brand hate …
OS Itani
European Journal of Marketing 55 (4), 1023-1066, 2021
OS Itani
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