Omar S Itani, Ph.D.
Omar S Itani, Ph.D.
Assistant Professor of Marketing, Adnan Kassar School of Business, Lebanese American University
Verified email at lau.edu.lb - Homepage
Title
Cited by
Cited by
Year
Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler
OS Itani, R Agnihotri, R Dingus
Industrial Marketing Management 66, 64-79, 2017
1532017
Factors influencing green purchasing behaviour: Empirical evidence from the Lebanese consumers
GK Dagher, O Itani
Journal of Consumer Behaviour 13 (3), 188-195, 2014
1462014
Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness
OS Itani, AN Kassar, SMC Loureiro
International Journal of Hospitality Management 80, 78-90, 2019
1172019
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
R Agnihotri, KJ Trainor, OS Itani, M Rodriguez
Journal of Business Research 81, 144-154, 2017
952017
Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict
R Agnihotri, CB Gabler, OS Itani, F Jaramillo, MT Krush
Journal of Personal Selling & Sales Management 37 (1), 27-41, 2017
862017
The impact of environment concern and attitude on green purchasing behavior
GK Dagher, AN Kassar, O Itani
Contemporary Management Research 11 (2), 179-205, 2015
832015
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry: The moderating role of felt stress
OS Itani, AE Inyang
International Journal of Bank Marketing, 2015
682015
The influence of environmental attitude, environmental concern and social influence on green purchasing behavior
G Dagher, O Itani
Review of Business Research 12 (2), 104-111, 2012
662012
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
OS Itani, EA Goad, F Jaramillo
Journal of Business Research 102, 120-130, 2019
312019
Achieving top performance while building collegiality in sales: It all starts with ethics
OS Itani, F Jaramillo, L Chonko
Journal of Business Ethics 156 (2), 417-438, 2019
292019
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: does relationship duration matter?
OS Itani, R El Haddad, A Kalra
Journal of Retailing and Consumer Services 53, 101980, 2020
232020
Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19
OS Itani, LD Hollebeek
Tourism Management 84, 104290, 2021
222021
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
OS Itani, F Jaramillo, B Paesbrugghe
Journal of Retailing and Consumer Services 53, 101978, 2020
192020
Social media and customer relationship management technologies: Influencing buyer-seller information exchanges
OS Itani, MT Krush, R Agnihotri, KJ Trainor
Industrial Marketing Management 90, 264-275, 2020
122020
From cognition to action: the effect of thought self-leadership strategies and self-monitoring on adaptive selling behavior
H Alnakhli, R Singh, R Agnihotri, OS Itani
Journal of Business & Industrial Marketing, 2020
122020
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias
TH Freling, Z Yang, R Saini, OS Itani, RR Abualsamh
Organizational Behavior and Human Decision Processes 160, 51-67, 2020
92020
Can salesperson guilt lead to more satisfied customers? Findings from India
CB Gabler, R Agnihotri, OS Itani
Journal of Business & Industrial Marketing, 2017
92017
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate
OS Itani, NN Chaker
Journal of Business Ethics, 1-25, 2021
22021
“Us” to co-create value and hate “them”: examining the interplay of consumer-brand identification, peer identification, value co-creation among consumers, competitor brand hate …
OS Itani
European Journal of Marketing 55 (4), 1023-1066, 2021
22021
WHO AM I? CUSTOMER IDENTIFICATION: A QUANTITATIVE SYNTHESIS
OS Itani
12017
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