Rocio de Oña Lopez
Rocio de Oña Lopez
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Perceived service quality in bus transit service: a structural equation approach
J De Oña, R De Oña, L Eboli, G Mazzulla
Transport Policy 29, 219-226, 2013
3822013
Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
J De Oña, R De Oña
Transportation Science 49 (3), 605-622, 2015
2362015
A classification tree approach to identify key factors of transit service quality
J De Oña, R De Oña, FJ Calvo
Expert Systems with Applications 39 (12), 11164-11171, 2012
1772012
Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction
J De Oña, R de Oña, L Eboli, C Forciniti, G Mazzulla
Transportmetrica A: Transport Science 12 (5), 385-412, 2016
1222016
Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation
J de Oña, R de Oña, G López
Transportation 43 (5), 725-747, 2016
982016
Heterogeneity in perceptions of service quality among groups of railway passengers
J De Ona, R de Oña, L Eboli, G Mazzulla
International Journal of Sustainable Transportation 9 (8), 612-626, 2015
942015
Urban transport interchanges: A methodology for evaluating perceived quality
S Hernandez, A Monzon, R De Oña
Transportation Research Part A: Policy and Practice 84, 31-43, 2016
872016
Neural networks for analyzing service quality in public transportation
C Garrido, R De Oña, J De Oña
Expert Systems with Applications 41 (15), 6830-6838, 2014
862014
Key factors affecting rail service quality in the Northern Italy: a decision tree approach
R De Oña, L Eboli, G Mazzulla
Transport 29 (1), 75-83, 2014
812014
Perceived service quality, customer satisfaction, and behavioral intentions: structural equation model for the Metro of Seville, Spain
R de Oña, JL Machado, J de Oña
Transportation Research Record 2538 (1), 76-85, 2015
752015
Index numbers for monitoring transit service quality
J de Oña, R de Oña, L Eboli, G Mazzulla
Transportation Research Part A: Policy and Practice 84, 18-30, 2016
682016
Socio-economic and driving experience factors affecting drivers’ perceptions of traffic crash risk
JL Machado-León, J de Oña, R de Oña, L Eboli, G Mazzulla
Transportation research part F: traffic psychology and behaviour 37, 41-51, 2016
642016
How to identify the key factors that affect driver perception of accident risk. A comparison between Italian and Spanish driver behavior
J de Oña, R de Oña, L Eboli, C Forciniti, G Mazzulla
Accident Analysis & Prevention 73, 225-235, 2014
562014
Analysis of transit quality of service through segmentation and classification tree techniques
R de Oña, J de Oña
Transportmetrica A: Transport Science 11 (5), 365-387, 2015
552015
The role of involvement in regards to public transit riders' perceptions of the service
JL Machado-León, R de Oña, J de Oña
Transport Policy 48, 34-44, 2016
442016
Railway transit services in Algiers: priority improvement actions based on users perceptions
JL Machado-León, R de Oña, T Baouni, J de Oña
Transport Policy 53, 175-185, 2017
422017
Public transportation quality of service: Factors, models, and applications
L Dell ́Olio, A Ibeas, J de Ona, R de Ona
Elsevier, 2017
382017
Cluster analysis for diminishing heterogeneous opinions of service quality public transport passengers
R de Oña, G López, FJD de los Rios, J de Oña
Procedia-Social and Behavioral Sciences 162, 459-466, 2014
362014
Monitoring changes in transit service quality over time
R de Oña, L Eboli, G Mazzulla
Procedia-Social and Behavioral Sciences 111, 974-983, 2014
282014
Finding service quality improvement opportunities across different typologies of public transit customers
JL Machado, R de Oña, F Diez-Mesa, J de Oña
Transportmetrica A: Transport Science 14 (9), 761-783, 2018
272018
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