| Exploring the influence of the human factor on customer satisfaction in call centres D Chicu, M del Mar Pàmies, G Ryan, C Cross BRQ Business Research Quarterly 22 (2), 83-95, 2019 | 94 | 2019 |
| Organising research on university student plagiarism: A process approach MM Pàmies, M Valverde, C Cross Assessment & Evaluation in higher education 45 (3), 401-418, 2020 | 34 | 2020 |
| Challenging conventional wisdom: Positive waiting G Ryan, GM Hernández-Maskivker, M Valverde, MM Pàmies Tourism Management 64, 64-72, 2018 | 32 | 2018 |
| How intervention can empower children as consumers in dealing with advertising M del Mar Pàmies, G Ryan, M Valverde International Journal of Consumer Studies 40 (5), 601-609, 2016 | 28 | 2016 |
| WWW= Wait, Wait, Wait: Emotional reactions to waiting on the Internet G Ryan, M del Mar Pàmies, M Valverde Journal of Electronic Commerce Research 16 (4), 261, 2015 | 27 | 2015 |
| What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations MM Pàmies, G Ryan, M Valverde International Journal of Consumer Studies 40 (2), 211-219, 2016 | 26 | 2016 |
| Business school professors’ perception of ethics in education in Europe D Gottardello, MM Pàmies Sustainability 11 (3), 608, 2019 | 24 | 2019 |
| Uncovering the silent language of waiting MM Pàmies, G Ryan, M Valverde Journal of Services Marketing 30 (4), 427-436, 2016 | 21 | 2016 |
| Professors’ perceptions of university students’ plagiarism: A literature review D Gottardello, M Pàmies, M Valverde BID: Textos universitaris de biblioteconomia i documentació 39, 2017 | 19 | 2017 |
| From values to behavior: Proposition of an integrating model O Aride, MM Pamies-Pallise Sustainability 11 (21), 6170, 2019 | 17 | 2019 |
| Aplicación de muestreo virtual y diseños mixtos en el estudio de poblaciones ocultas F Baltar, MT Gorjup, MM Pàmies Espacual; Universidad de Granada 2, 92-106, 2011 | 11 | 2011 |
| Exploring the influence of the human factor on customer satisfaction in call centres. BRQ Business Research Quarterly, 22 (2), 83–95 D Chicu, MM Pàmies, G Ryan, C Cross | 9 | 2019 |
| Diseño de la investigación M del Mar Pàmies, G Ryan, MV Aparicio Cómo investigar: trabajo de final de grado, tesis de máster, tesis doctoral …, 2017 | 6 | 2017 |
| Fast lines at theme parks G Hernandez-Maskivker, G Ryan, M Blazey, M Pàmies International Journal of Psychological and Behavioral Sciences 7 (6), 1595-1600, 2013 | 5 | 2013 |
| OBJETIVO SATISFACCIÓN: CONCEPTOS Y EVIDENCIAS DEL IMPACTO DE LA SATISFACCIÓN DEL TRABAJADOR EN LA SATISFACCIÓN DEL CONSUMIDOR1/2 F Margalef, M Valverde, MT Gorjup, G Ryan, M del Mar Pàmies Boletín de Estudios Económicos 66 (203), 337, 2011 | 4 | 2011 |
| ¿ De quién es la culpa? Un estudio exploratorio de las causas de la espera en los servicios MM Pàmies, G Ryan, M Valverde Innovar 28 (67), 11-23, 2018 | 3 | 2018 |
| Waiting times at theme parks: How managers interpret waiting G Hernandez-Maskivker, G Ryan, M del Mar Pàmies tourismos 11 (4), 158-184, 2016 | 1 | 2016 |
| Don’t be a copycat! Lecturers’ perceptions of plagiarism among university students. G Ryan, M Valverde, MM Pàmies, A Casals, MT Gorjup Proceedings of the 9th Conference of Research Networks on University Teaching, 2011 | 1 | 2011 |
| Amies Pallis e M. 2012. Queues as a sign of value in tourism services G Hernandez-Maskivker, G Ryan, P del Mar 2nd advances in hospitality and tourism marketing & management conference, 0 | 1 | |
| À QUI LA FAUTE? UNE ÉTUDE EXPLORATOIRE DES CAUSES DE L'ATTENTE DANS LES SERVICES MM Pàmies, G Ryan, M Valverde Innovar 28 (67), 11-23, 2018 | | 2018 |
Gerard RyanFull Professor of Marketing at Universitat Rovira i VirgiliVerified email at urv.cat
