| Customer captivity, negative word of mouth and well-being: a mixed-methods study O Furrer, J Yu Kerguignas, M Landry Journal of services marketing 35 (6), 755-773, 2021 | 21 | 2021 |
| The interplay between physical and social servicescape: investigating negative CCI O Furrer, M Landry, C Baillod, JY Kerguignas Journal of Services Marketing 37 (6), 732-745, 2023 | 8 | 2023 |
| Well-being co-creation in service ecosystems: a systematic literature review M Landry, O Furrer Journal of Services Marketing 37 (7), 862-882, 2023 | 4 | 2023 |
| Elgar Encyclopedia of Services F Gallouj, C Gallouj, MC Monnoyer, L Rubalcaba Edward Elgar Publishing, 2023 | 3 | 2023 |
| A growth-share matrix of service marketing research themes O Furrer, C Baillod, M Landry A Research Agenda for Service Marketing, 3-20, 2024 | 1 | 2024 |
| Managing customer-to-customer interactions: revisiting older models for a fresh perspective O Furrer, M Landry, C Baillod Journal of Services Marketing, 2023 | 1 | 2023 |
| A Research Agenda for Service Marketing O Furrer, M Landry, C Baillod, JY Kerguignas Edward Elgar Publishing, 2024 | | 2024 |
| User/consumer-based innovation in services O Furrer, M Landry, C Baillod, RH Tsiotsou, BS Liu | | |
Olivier FurrerChaired Professor of Marketing, University of FribourgDirección de correo verificada de unifr.ch
