| 2016 top trends in academic libraries a review of the trends and issues affecting academic libraries in higher education” L Chabot, W Bivens-Tatum, H Coates, MK Kern, M Leonard, C Palazzolo College & Research Libraries 77 (6), 274-281, 0 | 89* | |
| A multiple-case study investigation of the discontinuation of nine chat reference services ML Radford, MK Kern Library & Information Science Research 28 (4), 521-547, 2006 | 73 | 2006 |
| Virtual reference best practices: tailoring services to your library MK Kern American Library Association, 2009 | 61 | 2009 |
| Combining IM and vendor-based chat: A report from the frontlines of an integrated service D Ward, MK Kern portal: Libraries and the Academy 6 (4), 417-429, 2006 | 27 | 2006 |
| Guidelines for Implementing and Maintaining Virtual Reference Services J Glace, K Kern, L Morse, J Rice Reference & User Services Quarterly 44 (1), 9, 2004 | 27 | 2004 |
| Have (n't) we been here before? Lessons from telephone reference MK Kern The Reference Librarian 41 (85), 1-17, 2004 | 21* | 2004 |
| Communication, patron satisfaction, and the reference interview K Kern Reference & User Services Quarterly 43 (1), 47-49, 2003 | 21* | 2003 |
| The Reference Interview MK Kern, BS Woodard Reference and Information Services: An Introduction: An Introduction, 5th …, 2016 | 18* | 2016 |
| Continuity and change, or, will I ever be prepared for what comes next? MK Kern Reference & User Services Quarterly 53 (4), 282-285, 2014 | 13 | 2014 |
| Reference as an access service: Collaboration between reference and interlibrary loan departments MK Kern, CL Weible Journal of access services 3 (1), 17-35, 2006 | 12 | 2006 |
| Looking at the Bigger Picture MK Kern The Reference Librarian 46 (95-96), 99-112, 2006 | 11 | 2006 |
| Teaching reference: Ten questions from a first attempt MK Kern Reference & user services quarterly 48 (4), 330-333, 2009 | 8 | 2009 |
| Chat it up! Extending reference services to assist off-campus students MK Kern Journal of library administration 41 (1-2), 217-226, 2004 | 7 | 2004 |
| What are they asking? An analysis of questions asked at in-person and virtual service points MK Kern ALA Annual Conference, 9th Annual Reference Research Forum, Toronto, 2003 | 7 | 2003 |
| Virtual reference policies: An examination of current practice MK Kern, E Gillie The virtual reference experience: Integrating theory into practice, 2004 | 6 | 2004 |
| What about User Services?: Putting the US in RUSA MK Kern Reference and User Services Quarterly 53 (3), 209-212, 2014 | 5 | 2014 |
| From accidental technologist to accidental traveler, or what I learned from a Month in Shanghai MK Kern Reference & User Services Quarterly 48 (2), 118-121, 2008 | 4 | 2008 |
| CONFERENCE CIRCUIT: Information literacy and the technological transformation of higher education: ACRL/IS Think Tank III discussion to continue with an online forum in October A Level, MK Kern College & research libraries news 60 (9), 751-754, 1999 | 4 | 1999 |
| CSI Cyberspace: A Multiple Case Study Investigation of the Untimely Demise of Seven Virtual Reference Services ML Radford, MK Kern New Reference Research: 11th Annual Reference Research Forum, American …, 2005 | 3* | 2005 |
| 2018 top trends in academic libraries: A review of the trends and issues affecting academic libraries in higher education ACRLARPR Committee College & Research Libraries News 79 (6), https://doi.org/10.5860/crln.79.6.286, 2018 | 2* | 2018 |
JoAnn JacobyTutt Library Director, Colorado CollegeDirección de correo verificada de coloradocollege.edu
