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Monica Wei
Monica Wei
UX Researcher at Amazon
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Willingness to pay more for green products: The interplay of consumer characteristics and customer participation
S Wei, T Ang, VE Jancenelle
Journal of Retailing and Consumer Services 45, 230-238, 2018
2732018
Livestreaming vs pre-recorded: How social viewing strategies impact consumers’ viewing experiences and behavioral intentions
T Ang, S Wei, NA Anaza
European Journal of Marketing 52 (9/10), 2075-2104, 2018
1282018
The journey from customer participation in service failure to co-creation in service recovery
R Bagherzadeh, M Rawal, S Wei, JLS Torres
Journal of Retailing and Consumer Services 54, 102058, 2020
942020
Does marketing activity contribute to a society’s well-being? The role of economic efficiency
MJ Sirgy, GB Yu, DJ Lee, S Wei, MW Huang
Journal of Business Ethics 107, 91-102, 2012
472012
Perceived cultural distance in intercultural service encounters: does customer participation matter?
T Ang, RS Liou, S Wei
Journal of Services Marketing 32 (5), 547-558, 2018
432018
Does the global vs. local scope matter? Contingencies of cause-related marketing in a developed market
S Wei, T Ang, R Liou
Journal of Business Research 108 (January 2020), 201-212, 2019
352019
The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment
S Wei, T Ang, NA Anaza
Journal of Service Management 30 (1), 23-47, 2019
352019
Social distancing behavior during COVID-19: a TPB perspective
T Ang, S Wei, D Arli
Marketing Intelligence & Planning 39 (6), 809-824, 2021
272021
Recovering co-created service failures: the missing link of perceived justice and ethicalness
S Wei, T Ang, NA Anaza
Journal of Services Marketing, 2019
272019
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
YS Huang, S Wei, T Ang
Journal of Business Ethics 178 (2), 519-535, 2022
252022
Why are some people not socially distancing during COVID-19? A segmentation study
D Arli, T Ang, S Wei
Journal of Social Marketing 11 (2), 65-81, 2021
92021
Market orientation heterogeneity and new joint venture formation announcements: creating value for parent firms
VE Jancenelle, S Wei, T Ang
Journal of Strategy and Management 13 (3), 433-451, 2020
52020
Structured Abstract: Toward an Understanding of Customer Citizenship Behavior—The Context of Airline Services
S Wei, T Ang
Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings …, 2017
12017
When the Rival Shines: Consumer-Brand Identification and Its Dark Sides
A Smar, S Wei, T Ang
Faculty Submissions, 56, 2021
2021
The Impact of Service Failures on Brand Perceptions: The Context of Sharing Economy: An Abstract
A Moore, S Wei
Academy of Marketing Science Annual Conference-World Marketing Congress, 353-354, 2021
2021
Incivility Among Employees as the Driver of Customer Unethical Behavior and Customer Citizenship Behavior: The Role of Customers’ Perceived Ethicality: An Abstract
YS Huang, S Wei, T Ang
Academy of Marketing Science Annual Conference, 405-406, 2020
2020
Selling Technologically Complex Products in Underdeveloped Markets: The Relative Roles of Issue Versus Solution Framing
S Wei, T Ang, A Mukherjee
ARBS 2020 Proceedings 7th Annual Conference March 26-27, 2020 Eastern …, 2020
2020
Customers' emotional and coping responses to service failures: The role of self-congruence
S Wei
Southern Illinois University at Carbondale, 2014
2014
Customers’ Responses to Service Failures: the Interactive Effects of Self-Congruence and Coping Strategy
T Ang, S Wei
ACR North American Advances, 2014
2014
Increasing Customer Compliance in Services: the Relative Importance of the Actual and the Ideal Self
S Wei, T Ang
ACR North American Advances, 2013
2013
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