Tracey Dagger/Danaher
Tracey Dagger/Danaher
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Health care customer value cocreation practice styles
JR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y Kasteren
Journal of service research 15 (4), 370-389, 2012
A hierarchical model of health service quality: scale development and investigation of an integrated model
TS Dagger, JC Sweeney, LW Johnson
Journal of service research 10 (2), 123-142, 2007
Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers
JC Sweeney, TS Danaher, JR McColl-Kennedy
Journal of Service Research 18 (3), 318-335, 2015
Does experience matter? Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
TS Dagger, TK O'Brien
European Journal of Marketing 44 (9/10), 1528-1552, 2010
The effect of service evaluations on behavioral intentions and quality of life
TS Dagger, JC Sweeney
Journal of service research 9 (1), 3-18, 2006
Service quality, trust, commitment and service differentiation in business relationships
P Chenet, TS Dagger, D O'Sullivan
Journal of services Marketing 24 (5), 336-346, 2010
Where, when, and how long: Factors that influence the redemption of mobile phone coupons
PJ Danaher, MS Smith, K Ranasinghe, TS Danaher
Journal of Marketing Research 52 (5), 710-725, 2015
Generating positive word‐of‐mouth in the service experience
S Ng, ME David, TS Dagger
Managing Service Quality: An International Journal 21 (2), 133-151, 2011
Service quality attribute weights: how do novice and longer-term customers construct service quality perceptions?
TS Dagger, JC Sweeney
Journal of service research 10 (1), 22-42, 2007
Do relationship benefits and maintenance drive commitment and loyalty?
TS Dagger, ME David, S Ng
Journal of services marketing 25 (4), 273-281, 2011
Comparing the relative effectiveness of advertising channels: A case study of a multimedia blitz campaign
PJ Danaher, TS Dagger
Journal of Marketing Research 50 (4), 517-534, 2013
The complexity of relationship marketing for service customers
T Ward, TS Dagger
Journal of services marketing 21 (4), 281-290, 2007
The impact of service contact type and demographic characteristics on service quality perceptions
C Ganesan‐Lim, R Russell‐Bennett, T Dagger
Journal of services Marketing 22 (7), 550-561, 2008
Uncovering the real effect of switching costs on the satisfaction‐loyalty association: The critical role of involvement and relationship benefits
TS Dagger, ME David
European Journal of Marketing 46 (3/4), 447-468, 2012
How often versus how long: the interplay of contact frequency and relationship duration in customer-reported service relationship strength
TS Dagger, PJ Danaher, BJ Gibbs
Journal of service research 11 (4), 371-388, 2009
A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences
S Ng, R Russell‐Bennett, T Dagger
Journal of Services Marketing 21 (7), 471-480, 2007
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ...
Journal of business research 79, 247-259, 2017
To delight or not to delight? An investigation of loyalty formation in the restaurant industry
JLH Bowden, TS Dagger
Journal of Hospitality Marketing & Management 20 (5), 501-524, 2011
Engaging customers for loyalty in the restaurant industry: The role of satisfaction, trust, and delight
JLH Bowden-Everson, TS Dagger, G Elliott
Journal of Foodservice Business Research 16 (1), 52-75, 2013
Service research in health care: Positively impacting lives
TS Danaher, AS Gallan
Journal of Service Research 19 (4), 433-437, 2016
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