| Crisis communications management on the web: how internet‐based technologies are changing the way public relations professionals handle business crises GH Alfonso, S Suzanne Journal of contingencies and crisis management 16 (3), 143-153, 2008 | 425 | 2008 |
| An integrated symmetrical model for crisis-communications management AG Herrero, CB Pratt Journal of Public Relations Research 8 (2), 79-105, 1996 | 330 | 1996 |
| How to manage a crisis before-or whenever-it hits A Gonzalez-Herrero, CB Pratt Public Relations Quarterly 40 (1), 25, 1995 | 229 | 1995 |
| La comunicación de crisis en las empresas A González Herrero | 218 | 2014 |
| Trends in online media relations: Web-based corporate press rooms in leading international companies GH Alfonso, R de Valbuena Miguel Public Relations Review 32 (3), 267-275, 2006 | 170 | 2006 |
| Marketing crises in tourism: Communication strategies in the United States and Spain A Gonzalez-Herrero, CB Pratt Public Relations Review 24 (1), 83-97, 1998 | 126 | 1998 |
| Crisis Communications Management 2.0: Organizational Principles to Manage Crisis in an Online World. A Gonzalez-Herrero, S Smith Organization Development Journal 28 (1), 2010 | 89 | 2010 |
| La convergencia de los videojuegos online y los mundos virtuales: situación actual y efectos sobre los usuarios A González Herrero Servicio Editorial de la Universidad del País Vasco/Euskal Herriko …, 2010 | 55 | 2010 |
| Managing media relations in museums through the Internet: A model of analysis for online pressrooms in museums P Capriotti, A González-Herrero Museum management and curatorship 28 (4), 413-429, 2013 | 36 | 2013 |
| Issues management: la gestión de asuntos potencialmente conflictivos A González Herrero I Congreso Internacional de investigadores en Relaciones Públicas,[actas …, 2004 | 21 | 2004 |
| A model in crisis communications management A Gonzalez-Herrero Michigan State University, 1994 | 17 | 1994 |
| Best Practices in Public Relations: An Analysis of Online Press Rooms in Leading Companies Around the World A González Herrero, M Ruiz de Valbuena, JA Ruiz San Roman Limited distribution. IBM: Spain, 2005 | 11 | 2005 |
| Preventive marketing for crisis communications in tourism: Management strategies in the USA and Spain A González‐Herrero, C Pratt Journal of Communication Management 3 (1), 9-25, 1998 | 11 | 1998 |
| Marketing preventivo: La comunicación de crisis en el sector turístico AG Herrero Estudios turísticos, 5-28, 1997 | 10 | 1997 |
| Comercialización de productos y planificación de crisis en el sector turístico: imagen corporativa y marketing centrado en el consumidor AG Herrero Papers de turisme, 6-45, 1998 | 8 | 1998 |
| From 1.0 online pressrooms to 2.0 social newsrooms at museums worldwide P Capriotti, A González-Herrero Servicio de Publicaciones de la Universidad de Navarra, 2017 | 6 | 2017 |
| Best Practices in Public Relations A González, M RUÍZ Recuperado el 6, 2005 | 6 | 2005 |
| Issues Management: la gestión de asuntos potencialmente conflictivos AG Herrero I Congreso Internacional de Investigadores en Relaciones Públicas: Facultad …, 2004 | 3 | 2004 |
| Gestión de la comunicación de crisis: planificación y actualización en empresas e instituciones AG Herrero Comunicación corporativa: claves y escenarios, 75-99, 2014 | 1 | 2014 |
| Differences in crisis-management strategies in tourism in the United States and Spain A González-Herrero, CB Pratt Psychological reports 82 (1), 73-74, 1998 | 1 | 1998 |
