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Co-authors
Lars WitellLinköping UniversityVerified email at liu.se- Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no
- Kenneth B KahnProfessor, Strome College of Business at Old Dominion UniversityVerified email at odu.edu
- Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerified email at lboro.ac.uk
- Elina JaakkolaProfessor of Marketing, Turku School of Economics, University of TurkuVerified email at utu.fi
- Gloria BarczakProfessor Emeritus, Northeastern UniversityVerified email at neu.edu
- Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of MonacoVerified email at cranfield.ac.uk
- Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeVerified email at business.uq.edu.au
- Margareta FrimanProfessor, SAMOT, CTF, Karlstad universityVerified email at kau.se
- Christian KowalkowskiProfessor of Industrial Marketing, Director of CBMI, Linköping UniversityVerified email at liu.se
- Katrien VerleyeCenter for Service Intelligence, Ghent UniversityVerified email at ugent.be
- Pietro MicheliProfessor of Business Performance and Innovation, Warwick Business SchoolVerified email at wbs.ac.uk
- Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityVerified email at kau.se
- Heiko GebauerEAWAGVerified email at eawag.ch
- Lia PatrícioAssociate Professor, INESC TEC and Faculty of Engineering, University of PortoVerified email at fe.up.pt
- Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentVerified email at kuleuven.be
- Michael BeverlandProfessor of Marketing, University of SussexVerified email at sussex.ac.uk
- Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerified email at london.edu
- Nancy V. WünderlichTechnische Universität BerlinVerified email at tu-berlin.de
- Rui SousaProfessor of Operations Management, Catolica Porto Business School, Universidade Católica PortuguesaVerified email at ucp.pt
