| Touch versus tech: When technology functions as a barrier or a benefit to service encounters M Giebelhausen, SG Robinson, NJ Sirianni, MK Brady Journal of Marketing 78 (4), 113-124, 2014 | 373 | 2014 |
| Frontline encounters of the AI kind: An evolved service encounter framework S Robinson, C Orsingher, L Alkire, A De Keyser, M Giebelhausen, ... Journal of Business Research 116, 366-376, 2020 | 178 | 2020 |
| Adjusting the warm-glow thermostat: How incentivizing participation in voluntary green programs moderates their impact on service satisfaction M Giebelhausen, HEH Chun, JJ Cronin Jr, GTM Hult Journal of Marketing 80 (4), 56-71, 2016 | 149 | 2016 |
| Worth waiting for: increasing satisfaction by making consumers wait MD Giebelhausen, SG Robinson, JJ Cronin Journal of the Academy of Marketing Science 39, 889-905, 2011 | 140 | 2011 |
| Negative word of mouth can be a positive for consumers connected to the brand AE Wilson, MD Giebelhausen, MK Brady Journal of the Academy of Marketing Science 45, 534-547, 2017 | 139 | 2017 |
| Clothing color and tipping: an attempted replication and extension M Lynn, M Giebelhausen, S Garcia, Y Li, I Patumanon Journal of Hospitality & Tourism Research 40 (4), 516-524, 2016 | 46 | 2016 |
| Less of this one? I'll take it: New insights on the influence of shelf-based scarcity SG Robinson, MK Brady, KN Lemon, M Giebelhausen International Journal of Research in Marketing 33 (4), 961-965, 2016 | 44 | 2016 |
| The warm glow of restaurant checkout charity M Giebelhausen, B Lawrence, HEH Chun, L Hsu Cornell Hospitality Quarterly 58 (4), 329-341, 2017 | 43 | 2017 |
| Reversing the green backlash in services: credible competitors help large companies go green HE Helen Chun, M Giebelhausen Journal of Service Management 23 (3), 400-415, 2012 | 39 | 2012 |
| The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery JS Wolter, TJ Bacile, JS Smith, M Giebelhausen Journal of Business Research 104, 233-246, 2019 | 35 | 2019 |
| Fitting restaurant service style to brand image for greater customer satisfaction MD Giebelhausen, E Chan, NJ Sirianni | 32 | 2016 |
| The corporate reputation and consumer-company identification link as a sensemaking process: A cross-level interaction analysis JS Wolter, DT Donavan, M Giebelhausen Journal of Business Research 132, 289-300, 2021 | 29 | 2021 |
| Doing good while behaving badly: Checkout charity process mechanisms M Giebelhausen, B Lawrence, HEH Chun Journal of Business Ethics 172, 133-149, 2021 | 19 | 2021 |
| Negative moderating effect of general self-efficacy on the relationship between need for cognition and cognitive effort KG Pillai, RE Goldsmith, M Giebelhausen Psychological reports 109 (1), 127-136, 2011 | 17 | 2011 |
| Not the relationship type? Loyalty propensity as a reason to maintain marketing relationships JS Wolter, DE Bock, CD Hopkins, M Giebelhausen Journal of the Academy of Marketing Science 50 (5), 1052-1070, 2022 | 11 | 2022 |
| Web advertising: Sexual content on eBay M Giebelhausen, TP Novak Journal of Business Research 65 (6), 840-842, 2012 | 11 | 2012 |
| Replicating and extending our understanding of how managers can adjust the “Warm Glow Thermostat” M Giebelhausen, HEH Chun Cornell Hospitality Quarterly 58 (2), 122-133, 2017 | 9 | 2017 |
| Sneakerheads and custom kicks: Insights into symbolic mass customization M Giebelhausen, S Lawson Handbook of Research in Mass Customization and Personalization: (In 2 …, 2010 | 7 | 2010 |
| Cyborg Service: The Unexpected Effect of Technology in the Employee–Guest Exchange MD Giebelhausen | 6 | 2014 |
| Shopping, gambling or shambling? Penny auctions SG Robinson, MD Giebelhausen, J Cotte Journal of Business Research 66 (9), 1612-1616, 2013 | 6 | 2013 |
