Deva Rangarajan
Deva Rangarajan
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Determinants and outcomes of customers' use of self-service technology in a retail setting
B Weijters, D Rangarajan, T Falk, N Schillewaert
Journal of Service Research 10 (1), 3-21, 2007
The role of overload on job attitudes, turnover intentions, and salesperson performance
E Jones, L Chonko, D Rangarajan, J Roberts
Journal of Business Research 60 (7), 663-671, 2007
The role of pleasure in web site success
K De Wulf, N Schillewaert, S Muylle, D Rangarajan
Information & Management 43 (4), 434-446, 2006
Managing engagement behaviors in a network of customers and stakeholders: Evidence from the nursing home sector
K Verleye, P Gemmel, D Rangarajan
Journal of service research 17 (1), 68-84, 2014
Impact of sales force automation on technology-related stress, effort, and technology usage among salespeople
D Rangarajan, E Jones, W Chin
Industrial Marketing Management 34 (4), 345-354, 2005
How to govern business services exchanges: Contractual and relational issues
D Vandaele, D Rangarajan, P Gemmel, A Lievens
International Journal of Management Reviews 9 (3), 237-258, 2007
Organizational variables, sales force perceptions of readiness for change, learning, and performance among boundary-spanning teams: A conceptual framework and propositions for …
D Rangarajan, LB Chonko, E Jones, JA Roberts
Industrial Marketing Management 33 (4), 289-305, 2004
Strategic personal branding—And how it pays off
D Rangarajan, BD Gelb, A Vandaveer
Business Horizons 60 (5), 657-666, 2017
Employee contributions to brand equity
BDB Gelb, D Rangarajan
California Management Review 56 (2), 95-112, 2014
Purchasing-driven sales: Matching sales strategies to the evolution of the purchasing function
B Paesbrugghe, D Rangarajan, A Sharma, N Syam, S Jha
Industrial Marketing Management 62, 171-184, 2017
The role of perceived relational support in entrepreneur–customer dyads
D De Clercq, D Rangarajan
Entrepreneurship Theory and Practice 32 (4), 659-683, 2008
B2B brand architecture
S Muylle, N Dawar, D Rangarajan
California Management Review 54 (2), 58-71, 2012
Engaged customers as job resources or demands for frontline employees?
K Verleye, P Gemmel, D Rangarajan
Journal of Service Theory and Practice, 2016
Personal selling and the purchasing function: where do we go from here?
B Paesbrugghe, A Sharma, D Rangarajan, N Syam
Journal of Personal Selling & Sales Management 38 (1), 123-143, 2018
Understanding the salespeople's “feedback‐satisfaction” linkage: what role does job perceptions play?
R Srivastava, D Rangarajan
Journal of Business & Industrial Marketing, 2008
How Individual Technology Propensities and Organizational Culture Influence B2B Customer's Behavioral Intention to Use Digital Services at Work?
H Hallikainen, B Paesbrugghe, T Laukkanen, D Rangarajan, ...
Proceedings of the 50th Hawaii International Conference on System Sciences 2017, 2017
Increasing resilience by creating an adaptive salesforce
A Sharma, D Rangarajan, B Paesbrugghe
Industrial Marketing Management 88, 238-246, 2020
It is all in good humor? Examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress
P Guenzi, D Rangarajan, NN Chaker, L Sajtos
Journal of Personal Selling & Sales Management 39 (4), 352-369, 2019
An industry/academic perspective on customer success management
B Hochstein, D Rangarajan, N Mehta, D Kocher
Journal of Service Research 23 (1), 3-7, 2020
Aligning sales and operations management: an agenda for inquiry
D Rangarajan, A Sharma, B Paesbrugghe, R Boute
Journal of Personal Selling & Sales Management 38 (2), 220-240, 2018
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