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Dalilis Escobar Rivera..
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Service Quality in the Sharing Economy: A Review and Research Agenda
A Anna, M Alba, ER Dalilis, B Andrea
International Journal of Consumer Studies 1 (22), 1-22, 2021
21*2021
Delightful tourism experiences: A cognitive or affective matter?
DE Rivera, MC Fa, AS Villar
Tourism Management Perspectives 32, 100569, 2019
122019
La calidad de la auditoría en Sistemas de Gestión. Software AUDIT_INTEGRATED
D Escobar-Rivera, MR Moreno-Pino, L Cuevas-Rodríguez
Ciencias Holguín 22 (2), 1-18, 2016
112016
Exploring the role of service delivery in remarkable tourism experiences
D Escobar Rivera, M Casadesús Fa, P Alexandre Costa Araújo Sampaio, ...
Sustainability 11 (5), 1382, 2019
102019
Propuesta metodológica para la orientación de aplicaciones informáticas hacia BPM y SOA
D Escobar-Rivera, AL Aguilera-Sánchez, YC Parra-Pompa
Revista Cubana de Ciencias Informáticas 10 (1), 39-54, 2016
82016
Measuring territorial social responsibility and sustainability using the EFQM excellence model
DE Rivera, MR Terradellas Piferrer, MH Benito Mundet
Sustainability 13 (4), 2153, 2021
72021
Auditors selection and audit team formation in integrated audits
DE Rivera, AS Villar, JIS Marrero
Calitatea 18 (157), 65, 2017
72017
Excellence in sustainable management in a changing environment
A Manresa, D Escobar Rivera
Sustainability 13 (4), 2296, 2021
62021
Trainee Teachers’ Vision on Occupational Safety and Health: From Past Training to Future Intregration in Education
A Bikfalvi, D Escobar, G Gimenez, M González, N Mancebo, R Vilà, ...
Geography 52, 48.6, 2019
22019
Identifying and Measuring Customer Delight in the Hospitality Industry
DE Rivera, M Casadesús Fa, AS Villar
Tourism Analysis 26 (1), 1-10, 2021
12021
Towards to the concept of risk approach in the audit integrated management system
DE Rivera, AS Villar, MRM Pino
Calitatea 17 (153), 41, 2016
12016
Advances in Engineering Networks: Proceedings of the 12th International Conference on Industrial Engineering and Industrial Management
R de Castro, G Giménez
Springer Nature, 2020
2020
Identifying factors for the customer delight in tourism industry: model and measurement scale
D Escobar Rivera
Universitat de Girona, 2019
2019
La excelencia educativa percibida desde el alumnado: medición del deleite de los estudiantes en experiencias de educación superior
D Escobar Rivera
Universitat Oberta de Catalunya (UOC), 2019
2019
Beyond Customer Satisfaction: Are All Customers Equally Satisfied?
D Escobar Rivera, M Casadesús Fa, PA Costa Araújo Sampaio, ...
International Conference on Industrial Engineering and Operations Management …, 2018
2018
Excellence in services: expectations and impact of customer delight
DE Rivera, MC Fa, A Simon
I Conference of Pre-doctoral Researchers Abstract Book, 47, 2017
2017
Towards to the Concept of Risk Approach in the Audit Integrated Management System
D Escobar Rivera, A Simon Villar, MR Moreno Pino
© QUALITY access to success, 2016, vol. 17, núm. 153, p. 41-47, 2016
2016
Sistema para la gestión de los expedientes en el departamento administrativo de la Vivienda de la Dirección Provincial de Holguín.
RE Proenza Gómez
Universidad de Holguin, Facultad de Informática Matemática., 2013
2013
La calidad de la auditoría en Sistemas de Gestión. Software AUDIT_INTEGRATED/Audit Quality in Management Systems. AUDIT_INTEGRATED software tool
MR Moreno-Pino, L Cuevas-Rodríguez
Customer delight: a proposal of analysis model looking at the organizational sustainability
DE Rivera, MC Fa, AS Villar
Entrepreneurship and Family Enterprise Research International Conference, 6, 0
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