| Hotels in contexts of uncertainty: Measuring organisational resilience L Melián-Alzola, M Fernández-Monroy, M Hidalgo-Peñate Tourism management perspectives 36, 100747, 2020 | 163 | 2020 |
| An analysis of quality management in franchise systems M Fernández Monroy, L Melian Alzola European Journal of Marketing 39 (5/6), 585-605, 2005 | 161 | 2005 |
| Information technology capability and organisational agility: A study in the Canary Islands hotel industry L Melián-Alzola, M Fernández-Monroy, M Hidalgo-Peñate Tourism Management Perspectives 33, 100606, 2020 | 88 | 2020 |
| Service quality in blood donation: satisfaction, trust and loyalty L Melián-Alzola, JD Martín-Santana Service Business 14 (1), 101-129, 2020 | 64 | 2020 |
| The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey L Melián Alzola, V Padrón Robaina International Journal of Quality & Reliability Management 27 (2), 121-137, 2010 | 49 | 2010 |
| Tangibility as a quality factor in electronic commerce B2C L Melián‐Alzola, V Padrón‐Robaina Managing Service Quality: An International Journal 16 (3), 320-338, 2006 | 44 | 2006 |
| The role of the human dimension in organizational agility: an empirical study in intensive care units L Melián-Alzola, C Domínguez-Falcón, JD Martín-Santana Personnel Review 49 (9), 1945-1964, 2020 | 32 | 2020 |
| Measuring the results in B2C e‐commerce L Melián‐Alzola, V Padrón‐Robaina International Journal of Quality & Reliability Management 24 (3), 279-293, 2007 | 32 | 2007 |
| Quality in electronic commerce B2C: perceptions, expectations and importance L Melian Alzola, V Padron Robaina The Service Industries Journal 26 (6), 671-687, 2006 | 14 | 2006 |
| The relevance of entrepreneurial competences from a faculty and students’ perspective: The role of consensus for the achievement of competences AM García-Cabrera, JD Martín-Santana, M de la Cruz Déniz-Déniz, ... The International Journal of Management Education 21 (2), 100774, 2023 | 8 | 2023 |
| E-books: el rol de las expectativas en las escalas de calidad L Melián Alzola | 4 | 2007 |
| The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain JD Martín-Santana, L Melián-Alzola Health Care Management Science 25 (4), 623-648, 2022 | 3 | 2022 |
| La gestión de la calidad en el comercio electrónico desde la perspectiva del cliente L Melián Alzola | 3 | 2005 |
| Casos de éxito turístico en Canarias JT Aguiar Quintana, RM Batista Canino, MP Medina Brito, L Melián Alzola, ... Editorial Síntesis, 2015 | 2 | 2015 |
| Prosocial customer in the public sector: A PLS-SEM analysis applied to blood donation (active donors) L Robaina-Calderín, JD Martín-Santana, L Melián-Alzola Socio-Economic Planning Sciences 86, 101507, 2023 | 1 | 2023 |
| Social Networks in Higher Education Management L Melián-Alzola Encyclopedia of Education and Information Technologies, 1553-1562, 2020 | 1 | 2020 |
| SERVQUAL: Its applicability in electronic commerce B2C L Melián Alzola, VI Padrón Robaina Quality control and applied statistics, 2006 | 1 | 2006 |
| El rol de la tecnología como fuente de valor y calidad en el comercio electrónico B2C L Melián Alzola, V Padrón Robaina Revista de empresa, 2004 | 1 | 2004 |
| Blood donation as a public service: young citizens’ prosocial behaviour L Robaina-Calderín, L Melián-Alzola, JD Martín-Santana International Public Management Journal, 1-24, 2023 | | 2023 |
| From Service Quality to Tourist Experience: a Review from SERVQUA to Consumer Neuroscience L Melián-Alzola, L Robaina-Calderín, JD Martín-Santana | | 2022 |
