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Lu Kong
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Año
Towards a shared understanding of the service experience–a hospitality stakeholder approach
C King, E Murillo, W Wei, J Madera, MJ Tews, AA Israeli, L Kong
Journal of Service Management 30 (3), 410-428, 2019
152019
The Routledge companion to production and operations management
S Gupta, MK Starr
Routledge, 2017
152017
Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry
L Kong, K Hu, R Verma
Manufacturing & Service Operations Management, 2022
92022
The role of service firms in societal health: the case for symbiotic value
L Aksoy, L Alkire, J Kandampully, L Kemppainen, L Kong, LE McClelland
Journal of Service Management 31 (5), 1041-1058, 2020
72020
Usage and impact of information and communication technologies in healthcare delivery
L Kong, H Sadatsafavi, R Verma
Service Science 11 (3), 172-188, 2019
72019
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry
L Kong, K Hu, M Walsman
Service Science 13 (4), 258-274, 2021
62021
Supplier Selection Criteria under Heterogeneous Sourcing Needs: Evidence from an Online Marketplace for Selling Production Capacity
K Hu, L Kong
Available at SSRN 4420456, 2023
12023
Effective Service Operations Management: Aligning Priorities in Healthcare Operations with Customer Preferences
L Kong, H Sadatsafavi, R Verma
The Palgrave Handbook of Service Management, 801-822, 2022
2022
Infusing Service Excellence into Healthcare Settings
L Kong
Cornell University, 2020
2020
Operations Management in Hospitality
R Verma, L Kong, Z Lin
The Routledge Companion to Production and Operations Management, 413-426, 2017
2017
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