Matthew C. Walsman
Matthew C. Walsman
Assistant Professor, Rutgers Business School, Rutgers University
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Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector
A Brandon-Jones, M Lewis, R Verma, MC Walsman
Journal of operations management 42, 9-24, 2016
The Impact of LEED Certification on Hotel Performance
MC Walsman, R Verma, S Muthulingam
Cornell Hospitality Report 14 (15), 1-16, 2014
Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework
S Kabadayi, K Hu, Y Lee, L Hanks, M Walsman, D Dobrzykowski
Journal of Service Management, 2020
Using behavioral research to design better customer experiences
MJ Dixon, MC Walsman
Cornell Hospitality Quarterly 55 (3), 221-227, 2014
It's More than Just a Game: The Effects of Core and Supplementary Services on Customer Loyalty
MC Walsman, M Dixon, R Rush, R Verma
Cornell Hospitality Report 14 (23), 1-16, 2014
Chapter 5: Individual Differences, Traits, and Ethical Leadership
DC Howe, MC Walsman, CF Ellertson
Research Companion to Ethical Behavior in Organizations, 161-193, 2014
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry
L Kong, K Hu, M Walsman
Service Science 13 (4), 258-274, 2021
Fee-based loyalty programs: An empirical investigation of benefit redemption behavior and its effects on loyalty
MC Walsman, MJ Dixon
Service Science 12 (2-3), 100-118, 2020
Examining the characteristics and challenges of professional services: a study of US consultancy
MC Walsman, A Brandon-Jones, MA Lewis, R Verma
Academy of Management Proceedings 2015 (1), 17935, 2015
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future
MC Walsman
Service Science, 2022
Hoteliers are Investing in Sustainability: Where does it go from Here?
R Verma, M Walsman
Hotel Yearbook 2018 - Sustainable Hospitality, 26-27, 2017
Essays On Decision Making In Service Operations Management
M Walsman
Cornell University, 2016
Examining the characteristics and challenges of professional services: A sector specific study of us consultancy
MC Walsman, A Brandon-Jones, M Lewis, R Verma
75th Annual Meeting of the Academy of Management, AOM 2015, 2015
Towards a Contingent Understanding of the Operational Characteristics and Managerial Challenges of Professional Services: A Sector-Specific Study of US Management Consultancy
A Brandon-Jones, M Lewis, R Verma, MC Walsman
Decision Sciences Institute Proceedings, 2015
A Brandon-Jones, A Brandon, M Lewis, R Verma, MC Walsman
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