Rui Sousa
Rui Sousa
Professor of Operations Management, Catolica Porto Business School, Universidade Católica Portuguesa
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Año
Metodologia de pesquisa em engenharia de produção e gestão de operações
PA CAUCHICK MIGUEL
Rio de Janeiro: Elzevir, 2010
10122010
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
9692002
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations Management 26 (6), 697-713, 2008
8232008
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
4212006
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and Operations Management 10 (4), 383-404, 2001
3182001
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
2082017
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing, 2015
2042015
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices
R Sousa
Journal of operations management 21 (1), 1-18, 2003
1612003
The effects of service failures and recovery on customer loyalty in e‐services
R Sousa, CA Voss
International Journal of Operations & Production Management, 2009
1362009
A transaction costs approach to purchasing portfolio management
R Sousa, P Oliveira, D Luzzini, F Caniato, S Ronchi, G Spina
International Journal of Operations & Production Management, 2012
962012
The impacts of e-service quality on customer behaviour in multi-channel e-services
R Sousa, C Voss
Total Quality Management & Business Excellence 23 (7-8), 789-806, 2012
942012
Paradigms of choice in manufacturing strategy: Exploring performance relationships of fit, best practices, and capability-based approaches
GJC da Silveira, RS Sousa
International Journal of Operations & Production Management 30 (12), 1219-1245, 2010
862010
Cooperation in the supply chain and lean production adoption
R Sousa, P Oliveira, J Moyano‐Fuentes, M Sacristán‐Díaz, ...
International Journal of Operations & Production Management, 2012
842012
Modelling the integration‐performance relationship
R Sousa, P Oliveira, T van der Vaart, DP van Donk, C Gimenez, V Sierra
International Journal of Operations & Production Management, 2012
672012
The impact of sales and operations planning practices on manufacturing operational performance
AMT Thomé, RS Sousa, LFRR Scavarda do Carmo
International Journal of Production Research 52 (7), 2108-2121, 2014
612014
Capability antecedents and performance outcomes of servitization
R Sousa, GJC da Silveira
International Journal of Operations & Production Management, 2017
592017
O método do estudo de caso na engenharia de produção
PAC Miguel, R Sousa
592012
Barriers to internal benchmarking initiatives: an empirical investigation
P Amaral, R Sousa
Benchmarking: An International Journal, 2009
482009
Customer heterogeneity in operational e‐service design attributes
R Sousa, ACL Yeung, TCE Cheng
International Journal of Operations & Production Management, 2008
482008
Reflections on context in service research
C Voss, H Perks, R Sousa, L Witell, NV Wünderlich
Journal of Service Management 27 (1), 30-36, 2016
422016
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