Avishai Mandelbaum
Avishai Mandelbaum
Otros nombresAvi Mandelbaum
Professor of Service Engineering, Operations Research, Statistics
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Telephone call centers: Tutorial, review, and research prospects
N Gans, G Koole, A Mandelbaum
Manufacturing & Service Operations Management 5 (2), 79-141, 2003
Statistical analysis of a telephone call center: A queueing-science perspective
L Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L Zhao
Journal of the American statistical association 100 (469), 36-50, 2005
Designing a call center with impatient customers
O Garnett, A Mandelbaum, M Reiman
Manufacturing & Service Operations Management 4 (3), 208-227, 2002
Queueing models of call centers: An introduction
G Koole, A Mandelbaum
Annals of Operations Research 113, 41-59, 2002
Dimensioning large call centers
S Borst, A Mandelbaum, MI Reiman
Operations research 52 (1), 17-34, 2004
From project to process management: An empirically-based framework for analyzing product development time
PS Adler, A Mandelbaum, V Nguyen, E Schwerer
Management science 41 (3), 458-484, 1995
Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized cμ-rule
A Mandelbaum, AL Stolyar
Operations Research 52 (6), 836-855, 2004
On patient flow in hospitals: A data-based queueing-science perspective
M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov
Stochastic systems 5 (1), 146-194, 2015
Strong approximations for Markovian service networks
A Mandelbaum, WA Massey, MI Reiman
Queueing Systems 30, 149-201, 1998
Server staffing to meet time-varying demand
OB Jennings, A Mandelbaum, WA Massey, W Whitt
Management Science 42 (10), 1383-1394, 1996
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue
S Zeltyn, A Mandelbaum
Queueing Systems 51 (3), 361-402, 2005
Discrete flow networks: Bottleneck analysis and fluid approximations
H Chen, A Mandelbaum
Mathematics of operations research 16 (2), 408-446, 1991
Staffing of time-varying queues to achieve time-stable performance
Z Feldman, A Mandelbaum, WA Massey, W Whitt
Management Science 54 (2), 324-338, 2008
Getting the most out of your product development process
PS Adler, A Mandelbaum, V Nguyen, E Schwerer
Harvard business review 74 (2), 134-&, 1996
Erlang-R: A time-varying queue with reentrant customers, in support of healthcare staffing
GB Yom-Tov, A Mandelbaum
Manufacturing & Service Operations Management 16 (2), 283-299, 2014
Empirical evaluation of a queueing network model for semiconductor wafer fabrication
H Chen, JM Harrison, A Mandelbaum, A Van Ackere, LM Wein
Operations Research 36 (2), 202-215, 1988
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support
E Zohar, A Mandelbaum, N Shimkin
Management Science 48 (4), 566-583, 2002
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers
A Mandelbaum, S Zeltyn
Operations research 57 (5), 1189-1205, 2009
Symmetric statistics, Poisson point processes, and multiple Wiener integrals
EB Dynkin, A Mandelbaum
The Annals of Statistics, 739-745, 1983
Strong approximations for time-dependent queues
A Mandelbaum, WA Massey
Mathematics of Operations Research 20 (1), 33-64, 1995
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