Chris Voss
Chris Voss
Professor of OM, Warwick Business School, Emeritus Professor London Business School
Dirección de correo verificada de london.edu
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Case research in operations management
C Voss, N Tsikriktsis, M Frohlich
International journal of operations & production management, 2002
49232002
Performance measurement in service businesses
L Fitzgerald, R Johnston, TJ Brignall, R Silvestro, C Voss
Chartered Institute of Management Accountants, 1991
15271991
Service research priorities in a rapidly changing context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of Service Research 18 (2), 127-159, 2015
10992015
Service design for experience-centric services
LG Zomerdijk, CA Voss
Journal of service research 13 (1), 67-82, 2010
10242010
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
9782002
Development of a technical innovation audit
V Chiesa, P Coughlan, CA Voss
Journal of Product Innovation Management: an international publication of …, 1996
9731996
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations Management 26 (6), 697-713, 2008
8362008
Towards a classification of service processes
R Silvestro, L Fitzgerald, R Johnston, C Voss
International journal of service industry management 3 (3), 0-0, 1992
8231992
The impact of supply chain relationship quality on quality performance
B Fynes, C Voss, S de Búrca
International journal of production economics 96 (3), 339-354, 2005
5222005
Alternative paradigms for manufacturing strategy
CA Voss
International Journal of Operations & Production Management, 1995
5221995
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
4272006
Service architecture and modularity
CA Voss, J Hsuan
Decision Sciences 40 (3), 541-569, 2009
4032009
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices
CM Froehle, AV Roth, RB Chase, CA Voss
Journal of Service Research 3 (1), 3-17, 2000
3842000
Benchmarking and operational performance: some empirical results
CA Voss, P Åhlström, K Blackmon
International Journal of Operations & Production Management, 1997
3281997
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
C Voss, AV Roth, RB Chase
Production and operations management 17 (3), 247-266, 2008
3272008
The moderating effect of buyer‐supplier relationships on quality practices and performance
B Fynes, C Voss
International journal of operations & production management, 2002
3272002
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and Operations Management 10 (4), 383-404, 2001
3202001
The impact of supply chain relationship dynamics on manufacturing performance
B Fynes, C Voss, S de Búrca
International Journal of Operations & Production Management, 2005
3102005
Small firms under MICROSCOPE: international differences in production/operations management practices and performance
R Cagliano, K Blackmon, C Voss
Integrated Manufacturing Systems, 2001
2802001
A tale of two countries’ conservatism, service quality, and feedback on customer satisfaction
CA Voss, AV Roth, ED Rosenzweig, K Blackmon, RB Chase
Journal of Service Research 6 (3), 212-230, 2004
2752004
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Artículos 1–20