| ‘Why would you want to do that?’: Defining emotional dirty work R McMurray, J Ward Human relations 67 (9), 1123-1143, 2014 | 151 | 2014 |
| The dark side of emotional labour J Ward, R McMurray Routledge, 2015 | 113 | 2015 |
| Virtual reality in medicine KF Kaltenborn, O Rienhoff Methods of information in medicine 32 (05), 407-417, 1993 | 98 | 1993 |
| The unspoken work of general practitioner receptionists: a re-examination of emotion management in primary care J Ward, R McMurray Social science & medicine 72 (10), 1583-1587, 2011 | 82 | 2011 |
| Creating the right ‘vibe’: emotional labour and musical performance in the recording studio A Watson, J Ward Environment and Planning A 45 (12), 2904-2918, 2013 | 60 | 2013 |
| Evaluation in management education: A visual approach to drawing out emotion in student learning J Ward, H Shortt Management Learning 44 (5), 435-452, 2013 | 55 | 2013 |
| Exploring critical perspectives of toxic and bad leadership through film G Edwards, D Schedlitzki, J Ward, M Wood Advances in Developing Human Resources 17 (3), 363-375, 2015 | 46 | 2015 |
| Working at the edge: Emotional labour in the spectre of violence J Ward, R McMurray, S Sutcliffe Gender, Work & Organization 27 (1), 82-97, 2020 | 35 | 2020 |
| Using arts-based research methods: Creative approaches for researching business, organisation and humanities J Ward, H Shortt Springer Nature, 2020 | 30 | 2020 |
| Entorhinal cortex volume in older adults: Reliability and validity considerations for three published measurement protocols CC Price, MF Wood, CM Leonard, S Towler, J Ward, H Montijo, I Kellison, ... Journal of the International Neuropsychological Society 16 (5), 846-855, 2010 | 30 | 2010 |
| Too much of a good thing? The emotional challenges of managing affectively committed volunteers J Ward, A Greene Nonprofit and Voluntary Sector Quarterly 47 (6), 1155-1177, 2018 | 27 | 2018 |
| Dealing with the dead: Life as a third-generation independent funeral director P Jordan, J Ward, R McMurray Work, Employment and Society 33 (4), 700-708, 2019 | 25 | 2019 |
| Using arts-based methods of research: A critical introduction to the development of arts-based research methods J Ward, H Shortt Using arts-based research methods: Creative approaches for researching …, 2020 | 14 | 2020 |
| Drawing out emotion in organisational life J Ward, D King Using arts-based research methods: Creative approaches for researching …, 2020 | 10 | 2020 |
| Staging atmosphere: collective emotional labour on the film set A Watson, J Ward, J Fair Social & Cultural Geography 22 (1), 76-96, 2021 | 9 | 2021 |
| Arlie Russell Hochschild J Ward Beyond rationality in organization and management, 22-36, 2019 | 6 | 2019 |
| FX, Drugs, and Rock’n’Roll J Ward, A Watson The Oxford handbook of music making and leisure, 449, 2016 | 6 | 2016 |
| Managing emotions: an enquiry into some psychological and sociological aspects of affect and emotion at work J Ward University of York, 2009 | 4 | 2009 |
| The Management of Volunteers in the National Trust A Greene, J Ward, H Timbrell Leicester: DeMontfort University, 2017 | 2 | 2017 |
| Drawing in business and management research J Ward, H Shortt | 1 | 2017 |
