Andrew Lockwood

Cited by

	All	Since 2020
Citations	4836	1197
h-index	37	17
i10-index	63	29

280

140

210

199219931994199519961997199819992000200120022003200420052006200720082009201020112012201320142015201620172018201920202021202220232024202515 20 27 35 27 36 45 54 57 59 83 79 85 82 108 119 159 178 186 147 201 240 236 234 257 238 250 272 233 256 250 197 222 38

Public access

View all

2 articles

0 articles

available

not available

Based on funding mandates

Co-authors

Marianna SigalaUniversity of Newcastle AustraliaVerified email at newcastle.edu.au
Ioannis S PantelidisProfessor, Ulster UniversityVerified email at ulster.ac.uk
Professor Dimitrios BuhalisDirector eTourismLab Bournemouth UniversityVerified email at bournemouth.ac.uk
Allan WilliamsProfessor, University of SurreyVerified email at surrey.ac.uk
David E GrayUniversity of GreenwichVerified email at gre.ac.uk
Noor Azimin ZainolAssociate Professor, College of Tourism and Hospitality, University of Tabuk (AlWajh Campus)Verified email at ut.edu.sa
Edem k AmenumeyUniversity of Cape CoastVerified email at ucc.edu.gh
Michael OttenbacherHeilbronn University of Applied SciencesVerified email at hs-heilbronn.de
Nicholas AlexanderProfessor of Marketing, Lancaster UniversityVerified email at lancaster.ac.uk
Mukhles M. Al-AbabnehFull Professor in Management Studies [Hospitality&Tourism], Al-Hussein Bin Talal UniversityVerified email at ahu.edu.jo
Yuksel EkinciUniversity of PortsmouthVerified email at port.ac.uk
Dr. Dia ZeglatPrince Sultan University - The Hashemite UniversityVerified email at psu.edu.sa
Sangwon ParkKyung Hee UniversityVerified email at khu.ac.kr
Yanjun GuanChair Professor, Nottingham University Business School ChinaVerified email at nottingham.edu.cn
Panos LouvierisProfessor of Information Systems, Brunel University LondonVerified email at brunel.ac.uk
Vlatka SkokicProfessor of EntrepreneurshipVerified email at efst.hr
Jasmine Zea Raziah Radha Rashid-R...Senior Lecturer, Universiti Utara MalaysiaVerified email at uum.edu.my
Caroline ScarlesProfessor of Technology in SocietyVerified email at surrey.ac.uk
Kirsten HolmesCurtinVerified email at curtin.edu.au
John TribeYork St John UniversityVerified email at surrey.ac.uk

Andrew Lockwood

Emeritus Professor of Management, University of Surrey

Verified email at surrey.ac.uk - Homepage

Hotel and hospitality management


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Food and beverage management B Davis, A Lockwood, IS Pantelidis, P Alcott Routledge, 2018	636	2018
The management of hotel operations. P Jones, A Lockwood	350	1989
Hospitality Management R Tourism London: Belhaven, 91-102, 1989	209	1989
Using service incidents to identify quality improvement points A Lockwood International Journal of Contemporary Hospitality Management 6 (1/2), 75-80, 1994	175	1994
Understanding the challenges of implementing best practices in hospitality and tourism SMEs LJJ Hwang, A Lockwood Benchmarking: An International Journal, 2006	165	2006
Tourism and Hospitality in the 21st Century A Lockwood Routledge, 2007	158	2007
ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings M Sigala, D Airey, P Jones, A Lockwood Journal of Travel Research 43 (2), 180-192, 2004	158	2004
Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes M Sigala, P Jones, A Lockwood, D Airey The Service Industries Journal 25 (1), 61-81, 2005	156	2005
An investigation of the factors affecting innovation performance in chain and independent hotels M Ottenbacher, V Shaw, A Lockwood Innovation in hospitality and tourism, 113-128, 2012	140	2012
Strategic implementation and IT: gaining competitive advantage from the hotel reservations process M Sigala, A Lockwood, P Jones International Journal of Contemporary Hospitality Management 13 (7), 364-371, 2001	138	2001
Core and peripheral employees in hotel operations Y Guerrier, A Lockwood Personnel Review 18 (1), 9-15, 1989	129	1989
Internationalisation: a comparison of the hotel and retail sectors N Alexander, A Lockwood Service Industries Journal 16 (4), 458-473, 1996	114	1996
Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting M Riley, A Lockwood International Journal of Operations & Production Management 17 (4), 413-419, 1997	112	1997
How do customers respond to the hotel servicescape? A Lockwood, K Pyun International Journal of Hospitality Management 82, 231-241, 2019	106	2019
Career adaptability and perceived overqualification: Testing a dual-path model among Chinese human resource management professionals W Yang, Y Guan, X Lai, Z She, AJ Lockwood Journal of Vocational Behavior 90, 154-162, 2015	102	2015
Creating positive service encounters A Lockwood, P Jones Cornell Hotel and Restaurant Administration Quarterly 29 (4), 44-50, 1989	94	1989
Psychological climate and psychological empowerment: an exploration in a luxury UK hotel group EK Amenumey, A Lockwood Tourism and Hospitality Research 8 (4), 265-281, 2008	93	2008
Turismo e hospitalidade no século XXI A Lockwood Editora Manole Ltda, 2003	76	2003
Operations management research in the hospitality industry P Jones, A Lockwood International Journal of Hospitality Management 17 (2), 183-202, 1998	69	1998
Service quality in food retailing operations: a critical incident analysis J Bell, D Gilbert, A Lockwood The International Review of Retail, Distribution and Consumer Research 7 (4 …, 1997	69	1997

The system can't perform the operation now. Try again later.

Articles 1–20

Citations per year

Duplicate citations

Merged citations

Add co-authorsCo-authors

Follow

Cited by

Co-authors