| Satisfaction with service recovery: Perceived justice and emotional responses AB del Río-Lanza, R Vázquez-Casielles, AM Díaz-Martín Journal of Business Research 62 (8), 775-781, 2009 | 614 | 2009 |
| Antecedents of the difference in perceived risk between store brands and national brands CG Mieres, AMD Martin, JAT Gutiérrez European Journal of Marketing, 2006 | 406 | 2006 |
| The brand management system and service firm competitiveness ML Santos-Vijande, AB del Río-Lanza, L Suárez-Álvarez, AM Díaz-Martín Journal of Business Research 66 (2), 148-157, 2013 | 223 | 2013 |
| Relationship marketing and information and communication technologies: Analysis of retail travel agencies L Suarez Alvarez, AM Díaz Martín, RV Casielles Journal of travel Research 45 (4), 453-463, 2007 | 192 | 2007 |
| The use of quality expectations to segment a service market AM Díaz‐Martín, V Iglesias, R Vazquez, AV Ruiz Journal of Services Marketing, 2000 | 179 | 2000 |
| Estructura multidimensional de la calidad de servicio en cadenas de supermercados: desarrollo y validación de la escala CALSUPER R Vázquez Casielles, IA Rodríguez del Bosque Rodríguez, ... Documentos de trabajo (Universidad de Oviedo. Facultad de Ciencias Económicas), 1996 | 155 | 1996 |
| Hotel innovation and performance in times of crisis S Campo, AM Diaz, MJ Yagüe International Journal of Contemporary Hospitality Management, 2014 | 153 | 2014 |
| Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship R Vázquez‐Casielles, L Suárez Álvarez, AM Diaz Martin Psychology & Marketing 27 (5), 487-509, 2010 | 140 | 2010 |
| Analysis of the role of complaint management in the context of relationship marketing LS Álvarez, RV Casielles, AMD Martín Journal of Marketing Management 27 (1-2), 143-164, 2010 | 127 | 2010 |
| Using Twitter to engage with customers: a data mining approach S Okazaki, AM Díaz-Martín, M Rozano, HD Menéndez-Benito Internet Research 25 (3), 416-434, 2015 | 115 | 2015 |
| Trust as a key factor in successful relationships between consumers and retail service providers RV Casielles, LS Álvarez, AMD Martín The Service Industries Journal 25 (1), 83-101, 2005 | 113 | 2005 |
| La calidad percibida del servicio en establecimientos hoteleros de turismo rural AVR Vega, RV Casielles, AMD Martín Papers de Turisme, 17-33, 2015 | 101 | 2015 |
| Quality of past performance: Impact on consumers’ responses to service failure R Vázquez-Casielles, AB del Río-Lanza, AM Díaz-Martín Marketing Letters 18 (4), 249-264, 2007 | 97 | 2007 |
| La confianza y la satisfacción del cliente: variables clave en el sector turístico LS Álvarez, RV Casielles, AMD Martín Revista europea de dirección y economía de la empresa 16 (3), 115-132, 2007 | 56 | 2007 |
| An integrated service recovery system (ISRS): Influence on knowledge‐intensive business services performance ML Santos‐Vijande, AM Díaz‐Martín, L Suárez‐Álvarez, ... European Journal of Marketing 47 (5/6), 934-963, 2013 | 50 | 2013 |
| Market orientation in mid-range service, urban hotels: How to apply the MKTOR instrument S Campo, AM Díaz, MJ Yagüe International Journal of Hospitality Management 43, 76-86, 2014 | 46 | 2014 |
| La calidad de servicio percibida por los clientes y por las empresas de turismo rural AMD Martín Revista Española de Investigación de Marketing 2 (1), 31, 1998 | 42 | 1998 |
| Calidad de servicio y su influencia sobre la satisfacción: desarrollo de un enfoque fundamentado en el análisis conjunto para establecer estrategias de actuación en empresas de … RV Casielles, AMD Martín, MLS Vijande Revista Europea de Dirección y Economía de la Empresa 9 (1), 39-56, 2000 | 35 | 2000 |
| Customer perceptions of perceived risk in generic drugs: the Spanish market M Rozano Suplet, M Gómez Suárez, AM Díaz Martín Innovar 19 (34), 53-64, 2009 | 33 | 2009 |
| Customer perceptions of perceived risk in generic drugs: the Spanish market M Rozano Suplet, M Gómez Suárez, AM Díaz Martín Innovar 19 (34), 53-64, 2009 | 33 | 2009 |
