| Exploring memorable tourism experiences: Antecedents and behavioural outcomes L Chandralal, FR Valenzuela Journal of Economics, Business and Management 1 (2), 177-181, 2013 | 450 | 2013 |
| Memorable tourism experiences: Scale development L Chandralal, FR Valenzuela Contemporary Management Research 11 (3), 2015 | 255 | 2015 |
| An application of travel blog narratives to explore memorable tourism experiences L Chandralal, J Rindfleish, F Valenzuela Asia Pacific Journal of Tourism Research 20 (6), 680-693, 2015 | 246 | 2015 |
| Factors that affect the job satisfaction of S audi A rabian nurses J Alotaibi, PS Paliadelis, FR Valenzuela Journal of nursing management 24 (3), 275-282, 2016 | 111 | 2016 |
| Trust and commitment as mediating variables in the relationship between satisfaction and hotel guest loyalty F Valenzuela, A Vásquez-Párraga Panorama Socioeconomico 24 (32), 18-23, 2006 | 54 | 2006 |
| Customer perception of green advertising in the context of eco-friendly FMCGs R Hassan, F Valenzuela Contemporary Management Research 12 (2), 2016 | 41 | 2016 |
| The effect of switching barriers types on customer loyalty FR Valenzuela International Review of Business Research Papers 8 (1), 1-19, 2012 | 38 | 2012 |
| Membrane transport of copper with LIX-860 from acid leach waste solutions FR Valenzuela, C Basualto, J Sapag, C Tapia Minerals engineering 10 (12), 1421-1427, 1997 | 37 | 1997 |
| Influence of switching barriers on service recovery evaluation F Valenzuela, DH Pearson, RJ Epworth Journal of Services Research, 2005 | 35 | 2005 |
| Switching barriers used to retain retail banking customers: some empirical evidence from a South American country F Valenzuela Management Research Review 33 (7), 749-766, 2010 | 30 | 2010 |
| Consumer Complaining Behaviour: The Case of a South American Country, Chile F Valenzuela, DH Pearson, RJ Epworth, O Llanos, S Vilches Contemporary Management Research, 2005 | 22 | 2005 |
| The influence of service recovery evaluation on customer post-complaint behavior F Valenzuela, AZ Vasquez-Parraga, O Llanos, S Vilches International Journal of Business and Information 1 (1), 53-73, 2006 | 18 | 2006 |
| Embedding an institution-wide capacity building opportunity around transition pedagogy: First Year Teaching and Learning Network Coordinators J Clark, L Gurney, S Lawrence, R Leece, J Malouff, Y Masters, J Reid, ... The International Journal of the First Year in Higher Education 6 (1), 107-119, 2015 | 16 | 2015 |
| Learning analytics: A bottom-up approach to enhancing and evaluating students' online learning J Fisher, FR Valenzuela, S Whale Office for Learning and Teaching, 2014 | 16 | 2014 |
| Switching barriers' influences on service recovery evaluation in the retail banking industry: Construct development and testing F Valenzuela Australasian Marketing Journal (AMJ) 22 (4), 296-306, 2014 | 13 | 2014 |
| Determinantes del éxito en procesos de profesionalización de empresas familiares O Llanos, D Pasten, FR Valenzuela, P Huepe Horizontes Empresariales 10 (2), 9-24, 2011 | 13 | 2011 |
| Influence of household origin and social class on choice of rural vacation destinations J Zamora, F Valenzuela, AZ Vasquez-Parraga Journal of Travel Research 42 (4), 421-425, 2004 | 11 | 2004 |
| Developing and evaluating social presence in the online learning environment FR Valenzuela, J Fisher, S Whale, S Adapa International Proceedings of Economics Development and Research 60, 95, 2013 | 8 | 2013 |
| Australian retail banking customers’ perceptions of time in a service recovery process FR Valenzuela, R Cooksey Contemporary Management Research 10 (2), 2014 | 7 | 2014 |
| Service recovery in the Australian banking industry F Valenzuela, R Cooksey, L Chandralal, R Hassan Contemporary Management Research 9 (4), 2013 | 7 | 2013 |
