| Encyclopedia of tourism J Jafari Routledge, 2002 | 1587 | 2002 |
| Measuring and managing service quality: integrating customer expectations MA Robledo Managing Service Quality: An International Journal 11 (1), 22-31, 2001 | 614 | 2001 |
| International encyclopedia of hospitality management A Pizam Routledge, 2005 | 256 | 2005 |
| Transformational tourism as a hero's journey MA Robledo, J Batle Current issues in Tourism 20 (16), 1736-1748, 2017 | 130 | 2017 |
| Implementation of ISO 9001 in the Spanish tourism industry S Djofack, MAR Camacho International Journal of Quality & Reliability Management 34 (1), 18-37, 2017 | 66 | 2017 |
| Rethinking tourism in the Balearic Islands J Batle, MA Robledo Annals of tourism Research 4 (27), 1077, 2000 | 46 | 2000 |
| Tourism of spiritual growth as a voyage of discovery MA Robledo Tourism research frontiers: Beyond the boundaries of knowledge 20, 71-86, 2015 | 40 | 2015 |
| Building an integral metatheory of management MA Robledo European Management Journal 32 (4), 535-546, 2014 | 27 | 2014 |
| Marketing relacional hotelero. El camino hacia la lealtad del cliente MA Robledo Madrid: Ediciones Profesionales y Empresariales, SA, 1998 | 23* | 1998 |
| Una aplicación al modelo SERVQUAL de calidad de servicio a la industria de transporte aéreo MAR Camacho Papers de turisme, 117-135, 1996 | 19 | 1996 |
| D3D: un enfoque integral de la dirección de empresas MA Robledo Ediciones Díaz de Santos, 2004 | 17* | 2004 |
| Análisis del impacto del sistema de calidad ISO 9001 y del sistema de calidad turística española en empresas y organizaciones turísticas: un estudio empírico en Baleares S Djofack Universitat de les Illes Balears, 2012 | 13 | 2012 |
| Systemic crisis, weltschmerz and tourism: meaning without incense during vacations J Batle, MA Robledo Current Issues in Tourism 21 (12), 1386-1405, 2018 | 12 | 2018 |
| Modelos de medición de la calidad de servicio: aplicación a empresas de transporte aéreo MA Robledo Cuadernos de economía y dirección de la empresa, ISSN, 1138-5758, 2004 | 12* | 2004 |
| INTEGRATING MANAGEMENT THEORY: Using the AQAL Model for Multiparadigm Management Research. MA Robledo Journal of Integral Theory & Practice 8, 2013 | 11 | 2013 |
| DBM as a source of competitive advantage for the hotel industry MA Robledo Information and Communication Technologies in Tourism 1999: Proceedings of …, 1999 | 11 | 1999 |
| Re-planning for tourism in a mature destination: a note on Mallorca. M Antonio Robledo, J Batle Tourism in Western Europe: a collection of case histories, 85-94, 2002 | 9 | 2002 |
| 3D Management, an integral theory for organisations in the vanguard of evolution MA Robledo Cambridge Scholars Publishing, 2020 | 8 | 2020 |
| The Spanish Tourism Quality Plan: a pioneer initiative in the development of industry-specific quality standards. M Antonio Robledo, J Garau Vadell Tourism 49 (1), 27-36, 2001 | 4 | 2001 |
| El turismo activo en destinos turísticos tradicionales JBG Vadell, AS Cantallops, MAR Camacho La actividad turística española en 1999: Edición 2000, 587-606, 2000 | 4 | 2000 |
Joan GarauCatedrático (Full Professor) Universitat de les Illes BalearsVerified email at uib.es
