| Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management E Soltani, P Lai, NS Gharneh Total Quality Management and Business Excellence 16 (8-9), 1009-1021, 2005 | 154 | 2005 |
| A review of the theory and practice of managing TQM: An integrative framework E Soltani, PC Lai, SRS Javadeen, TH Gholipour Total Quality Management 19 (5), 461-479, 2008 | 118 | 2008 |
| Distancing flexibility in the hotel industry: the role of employment agencies as labour suppliers PC Lai, E Soltani, T Baum The international journal of human resource management 19 (1), 132-152, 2008 | 90 | 2008 |
| The compatibility of performance appraisal systems with TQM principles–evidence from current practice E Soltani, R van der Meer, TM Williams, P Lai International Journal of Operations & Production Management 26 (1), 92-112, 2006 | 88 | 2006 |
| Just‐in‐time labour supply in the hotel sector: The role of agencies PC Lai, T Baum Employee Relations 27 (1), 86-102, 2005 | 75 | 2005 |
| Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity TF Espino-Rodríguez, PC Lai International Journal of Hospitality Management 42, 9-19, 2014 | 74 | 2014 |
| Asset specificity in make or buy decisions for service operations: An empirical application in the Scottish hotel sector TF Espino‐Rodríguez, PC Lai, T Baum International Journal of Service Industry Management 19 (1), 111-133, 2008 | 73 | 2008 |
| Perceived attributes of event sustainability in the MICE industry in Thailand: A viewpoint from governmental, academic, venue and practitioner K Buathong, PC Lai Sustainability 9 (7), 1151, 2017 | 70 | 2017 |
| Approaches to quality management in the UK: survey evidence and implications E Soltani, PC Lai Benchmarking: An International Journal 14 (4), 429-454, 2007 | 61 | 2007 |
| Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry R Sann, PC Lai International Journal of Hospitality Management 91, 102678, 2020 | 59 | 2020 |
| Managing change initiatives: Fantasy or Reality? The case of public sector organisations E Soltani, PC Lai, V Mahmoudi Total Quality Management & Business Excellence 18 (1-2), 153-179, 2007 | 59 | 2007 |
| Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels TF Espino-Rodríguez, P Chun-Lai, AM Gil-Padilla Journal of Hospitality and Tourism Management 31, 13-27, 2017 | 51 | 2017 |
| Online complaining behavior: Does cultural background and hotel class matter? R Sann, PC Lai, SY Liaw Journal of Hospitality and Tourism Management 43, 80-90, 2020 | 39 | 2020 |
| Predicting online complaining behavior in the hospitality industry: Application of big data analytics to online reviews R Sann, PC Lai, SY Liaw, CT Chen Sustainability 14 (3), 1800, 2022 | 36 | 2022 |
| Managerial approaches towards service quality: the case of three service organisations E Soltani, PC Lai, R Van Der Meer, TM Williams The Service Industries Journal 28 (10), 1399-1414, 2008 | 32 | 2008 |
| Event sustainable development in Thailand: A qualitative investigation K Buathong, PC Lai Journal of Hospitality, Leisure, Sport & Tourism Education 24, 110-119, 2019 | 31 | 2019 |
| A new look at factors influencing total quality management failure: work process control or workforce control? E Soltani, PC Lai, P Phillips New Technology, Work and Employment 23 (1‐2), 125-142, 2008 | 30 | 2008 |
| Risks and benefits of outsourcing hotel operations: A comparison between Scotland and Taiwan TF Espino-Rodríguez, PC Lai, T Baum Tourism Economics 18 (1), 95-120, 2012 | 29 | 2012 |
| Review papers on eWOM: prospects for hospitality industry R Sann, PC Lai, CT Chen Anatolia 32 (2), 177-206, 2021 | 25 | 2021 |
| The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience E Soltani, PC Lai, P Phillips, YY Liao The Service Industries Journal 29 (10), 1317-1339, 2009 | 15 | 2009 |
