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Ainhize Gilsanz
Ainhize Gilsanz
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Title
Cited by
Cited by
Year
Electronic service quality and value: do consumer knowledge-related resources matter?
JM Barrutia, A Gilsanz
Journal of Service Research 16 (2), 231-246, 2013
1842013
e‐Service quality: overview and research agenda
JM Barrutia, A Gilsanz
International Journal of Quality and Service Sciences 1 (1), 29-50, 2009
832009
E-service quality: an internal, multichannel and pure service perspective
JM Barrutia, J Charterina, A Gilsanz
The service industries journal 29 (12), 1707-1721, 2009
452009
Salesperson empowerment in Spanish banks: A performance-driven view
JM Barrutia, J Charterina, A Gilsanz
Journal of Financial Services Marketing 14, 40-55, 2009
272009
e-Service quality: literature review and future avenues of research
JM Barrutia, A Gilsanz
Quality management for IT services: perspectives on business and process …, 2011
42011
Distribución mayorista y minorista en un entorno multicanal y digital
A Gilsanz
Distribución comercial en la era omnicanal, 91-122, 2015
32015
Social capital and innovation: an empirical analysis in the context of European regions
JM Barrutia, C Echebarria, A Gilsanz
Louvain-la-Neuve: European Regional Science Association (ERSA), 2010
22010
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