Electronic service quality and value: do consumer knowledge-related resources matter? JM Barrutia, A Gilsanz Journal of Service Research 16 (2), 231-246, 2013 | 186 | 2013 |
e‐Service quality: overview and research agenda JM Barrutia, A Gilsanz International Journal of Quality and Service Sciences 1 (1), 29-50, 2009 | 83 | 2009 |
E-service quality: an internal, multichannel and pure service perspective JM Barrutia, J Charterina, A Gilsanz The service industries journal 29 (12), 1707-1721, 2009 | 46 | 2009 |
Salesperson empowerment in Spanish banks: A performance-driven view JM Barrutia, J Charterina, A Gilsanz Journal of Financial Services Marketing 14, 40-55, 2009 | 27 | 2009 |
e-Service quality: literature review and future avenues of research JM Barrutia, A Gilsanz Quality management for IT services: perspectives on business and process …, 2011 | 4 | 2011 |
Distribución mayorista y minorista en un entorno multicanal y digital A Gilsanz Distribución comercial en la era omnicanal, 91-122, 2015 | 3 | 2015 |
Social capital and innovation: an empirical analysis in the context of European regions JM Barrutia, C Echebarria, A Gilsanz Louvain-la-Neuve: European Regional Science Association (ERSA), 2010 | 2 | 2010 |