Jamie Carlson
Jamie Carlson
Associate Professor in Marketing, University of Newcastle
Verified email at - Homepage
Cited by
Cited by
Setting the future of digital and social media marketing research: Perspectives and research propositions
YK Dwivedi, E Ismagilova, DL Hughes, J Carlson, R Filieri, J Jacobson, ...
International Journal of Information Management 59, 102168, 2021
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment
NJ De Vries, J Carlson
Journal of Brand Management 21 (6), 495-515, 2014
Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites
J Carlson, A O'Cass
Journal of services marketing, 2010
Customer engagement behaviours in social media: capturing innovation opportunities
J Carlson, M Rahman, R Voola, N De Vries
Journal of Services Marketing, 2018
Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators
J Carlson, A O'Cass
Managing Service Quality: An International Journal, 2011
Examining the effects of website‐induced flow in professional sporting team websites
A O'Cass, J Carlson
Internet research 20 (2), 115-134, 2010
Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination
J Carlson, A O’Cass, D Ahrholdt
Journal of Retailing and Consumer Services 27, 90-102, 2015
An e-retailing assessment of perceived website-service innovativeness: Implications for website quality evaluations, trust, loyalty and word of mouth
A O’cass, J Carlson
Australasian Marketing Journal (AMJ) 20 (1), 28-36, 2012
Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
J Carlson, MM Rahman, A Taylor, R Voola
Journal of Retailing and Consumer Services 46, 149-162, 2019
The effects of market orientation, technological opportunism, and e-business adoption on performance: A moderated mediation analysis
R Voola, G Casimir, J Carlson, M Anushree Agnihotri
Australasian Marketing Journal 20 (2), 136-146, 2012
Enhancing brand relationship performance through customer participation and value creation in social media brand communities
J Carlson, J Wyllie, MM Rahman, R Voola
Journal of Retailing and Consumer Services 50, 333-341, 2019
Emotional intelligence and competitive advantage: examining the relationship from a resource‐based view
R Voola, J Carlson, A West
Strategic Change 13 (2), 83-93, 2004
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
A O'cass, J Carlson
Journal of Services Marketing, 2012
Optimizing the online channel in professional sport to create trusting and loyal consumers: The role of the professional sports team brand and service quality
J Carlson, A O'Cass
Journal of Sport Management 26 (6), 463-478, 2012
Managing web site performance taking account of the contingency role of branding in multi‐channel retailing
J Carlson, A O'Cass
Journal of Consumer Marketing, 2011
Factors affecting group-oriented travel intention to major events
N Regan, J Carlson, PJ Rosenberger III
Journal of Travel & Tourism Marketing 29 (2), 185-204, 2012
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
J Carlson, A O’Cass
Electronic Markets 21 (4), 237-253, 2011
Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host …
J Carlson, PJ Rosenberger III, MM Rahman
Journal of marketing management 31 (9-10), 1065-1089, 2015
Go with the flow: Engineering flow experiences for customer engagement value creation in branded social media environments
J Carlson, NJ de Vries, MM Rahman, A Taylor
Journal of Brand Management 24 (4), 334-348, 2017
Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective
J Carlson, MM Rahman, PJ Rosenberger III, HH Holzmüller
Journal of Marketing Management 32 (9-10), 900-925, 2016
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