| The invisible addiction: Cell-phone activities and addiction among male and female college students J Roberts, L Yaya, C Manolis Journal of behavioral addictions 3 (4), 254-265, 2014 | 958 | 2014 |
| Improving innovation and customer satisfaction through systems integration A Simon, L Honore Petnji Yaya Industrial Management & Data Systems 112 (7), 1026-1043, 2012 | 171 | 2012 |
| Customer's loyalty and perception of ISO 9001 in online banking L Honore Petnji Yaya, F Marimon, M Casadesus Industrial Management & Data Systems 111 (8), 1194-1213, 2011 | 149 | 2011 |
| Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain F Marimon, LH Petnji Yaya, M Casadesus Fa Total Quality Management & Business Excellence 23 (7-8), 769-787, 2012 | 128 | 2012 |
| An empirical analysis of the integration of internal and external management system audits A Simon, LHP Yaya, S Karapetrovic, M Casadesús Journal of cleaner production 66, 499-506, 2014 | 73 | 2014 |
| Assessing e-service quality: the current state of ES-QUAL LH Petnji Yaya, F Marimon, MC Fa Total Quality Management & Business Excellence 23 (11-12), 1363-1378, 2012 | 66 | 2012 |
| Service quality assessment of public transport and the implication role of demographic characteristics LHP Yaya, MF Fortiŕ, CS Canals, F Marimon Public Transport 7, 409-428, 2015 | 61 | 2015 |
| Can ISO 9001 improve service recovery? L Honore Petnji Yaya, F Marimon, M Casadesus Industrial Management & Data Systems 113 (8), 1206-1221, 2013 | 44 | 2013 |
| Can integration difficulties affect innovation and satisfaction? A Simon, L Honore Petnji Yaya, S Karapetrovic, M Casadesus Industrial Management & Data Systems 114 (2), 183-202, 2014 | 41 | 2014 |
| The revitalising effect of ISO 9001 on dissatisfied customers LHP Yaya, F Marimon, M Casadesus Total Quality Management & Business Excellence 25 (7-8), 856-864, 2014 | 35 | 2014 |
| The contest determinant of delight and disappointment: a case study of online banking LH Petnji Yaya, F Marimon, M Casadesus Total Quality Management & Business Excellence 24 (11-12), 1376-1389, 2013 | 26 | 2013 |
| The expert experience in adopting the ES-QUAL scale LH Petnji Yaya, F Marimon, M Casadesús Total Quality Management & Business Excellence 28 (11-12), 1307-1321, 2017 | 24 | 2017 |
| Customer satisfaction and the role of demographic characteristics in online banking LHP Yaya, F Marimon, M Casadesus Web-based services: Concepts, methodologies, tools, and applications, 1786-1802, 2016 | 18 | 2016 |
| Yielding to temptation in buying: Is it simply a matter of self-control? JA Roberts, LH Petnji Yaya, C Gwin Atlantic Marketing Journal 4 (2), 5, 2015 | 11 | 2015 |
| The mechanisms through which certain variables influence customer loyalty: The mediating roles of perceived value and satisfaction LH Petnji Yaya, F Marimon, M Casadesus Human Factors and Ergonomics in Manufacturing & Service Industries 25 (6 …, 2015 | 8 | 2015 |
| Impact of service recovery on customer loyalty: a study of e-banking in Spain F Marimon, LH Petnji Yaya, M Casadesus Review of International Comparative Management, 2011 | 8 | 2011 |
| Analysis of training programs related to quality management systems PHL Yaya, F Marimon, J Llach, M Bernardo, M Casadesus International Journal of Quality & Reliability Management 34 (2), 216-230, 2017 | 6 | 2017 |
| Measuring e-service quality: Reviewing ES-QUAL LHP Yaya, F Marimon, MC Fa Economic Quality Control 27 (1), 19-41, 2012 | 4 | 2012 |
| Experience in adapting ES-QUAL to different sectors or settings LHP Yaya, F Marimón, M Casadesús, J Llach Achieving Competitive Advantage through Quality Management, 233-251, 2015 | 3 | 2015 |
| Customers' loyalty and its antecedents and perception of ISO 9001 in online banking LH Petnji Yaya Universitat de Girona, 2012 | 3 | 2012 |
Frederic MarimonUniversitat Internacional de CatalunyaVerified email at uic.es
