| ISO 9000 registration’s impact on sales and profitability: a longitudinal analysis of performance before and after accreditation I Heras, GPM Dick, M Casadesus International Journal of Quality & Reliability Management 19 (6), 774-791, 2002 | 424 | 2002 |
| ISO 14001 certification and financial performance: selection-effect versus treatment-effect I Heras-Saizarbitoria, JF Molina-Azorín, GPM Dick Journal of Cleaner Production 19 (1), 1-12, 2011 | 344 | 2011 |
| ISO 9000 certification benefits, reality or myth? GPM Dick The TQM magazine 12 (6), 365-371, 2000 | 327 | 2000 |
| Managerial factors and organisational commitment‐A comparative study of police officers and civilian staff G Dick, B Metcalfe International journal of public sector management 14 (2), 111-128, 2001 | 317 | 2001 |
| Shedding light on causation between ISO 9001 and improved business performance GPM Dick, I Heras, M Casadesús International Journal of Operations & Production Management 28 (7), 687-708, 2008 | 277 | 2008 |
| ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies I Heras, M Casadesús, GPM Dick Managerial Auditing Journal 17 (1/2), 72-78, 2002 | 268 | 2002 |
| The influence of managerial and job variables on organizational commitment in the police GPM Dick Public administration 89 (2), 557-576, 2011 | 172 | 2011 |
| Exploring organisation commitment in the police: Implications for human resource strategy B Metcalfe, G Dick Policing: An International Journal of Police Strategies & Management 24 (3 …, 2001 | 113 | 2001 |
| Trends in quality management research in higher education institutions JJ Tarí, G Dick Journal of Service Theory and Practice 26 (3), 2016 | 105 | 2016 |
| Is the force still with her? Gender and commitment in the police B Metcalfe, G Dick Women in Management Review 17 (8), 392-403, 2002 | 105 | 2002 |
| Is the force still with you? Measuring police commitment B Metcalfe, G Dick Journal of Managerial Psychology 15 (8), 812-832, 2000 | 88 | 2000 |
| Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured? G Dick, K Gallimore, JC Brown Managing Service Quality: An International Journal 12 (1), 30-42, 2002 | 84 | 2002 |
| The progress of female police officers? An empirical analysis of organisational commitment and tenure explanations in two UK police forces G Dick, B Metcalfe International Journal of Public Sector Management 20 (2), 81-100, 2007 | 83 | 2007 |
| Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? JJ Tarí, I Heras-Saizarbitoria, G Dick Service Business 8, 337-354, 2014 | 67 | 2014 |
| Exploring performance attribution: The case of quality management standards adoption and business performance GPM Dick International Journal of Productivity and Performance Management 58 (4), 311-328, 2009 | 47 | 2009 |
| Exploring the workplace bullying construct: An evidence-based approach G Dick, C Rayner University of Kent, Working Paper 51, 2004 | 38 | 2004 |
| ISO 9000 and quality emphasis‐An empirical study of front‐room versus back‐room dominant service industries G Dick, K Gallimore, JC Brown International Journal of Service Industry Management 12 (2), 114-136, 2001 | 34 | 2001 |
| Does ISO 9000 give a quality emphasis advantage? A comparison of large service and manufacturing organizations G Dick, K Gallimore, JC Brown Quality Management Journal 8 (1), 52-61, 2001 | 23 | 2001 |
| The hidden bullied GPM Dick, C Rayner International Journal of Psychology and Behavioral Sciences 2 (1), 22-33, 2012 | 21* | 2012 |
| A review of quality management research in higher education institutions GPM Dick, JJ Tarí Kent Busines School Working Paper Series 274, 2013 | 15 | 2013 |
Iñaki Heras SaizarbitoriaThe University of the Basque Country UPV/EHUDirección de correo verificada de ehu.es
